Client Relationship Manager - Luxury Real Estate - Sandton

Placements24; Sandton; On-site; ZAR 700,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary

Commission/bonus

Exclusive listings access

Professional development

Team environment

Job summary

Placements24 in Sandton seeks an exceptional Client Relationship Manager to build and sustain relationships with high-net-worth clients buying or selling luxury properties. You will serve as the primary contact, providing bespoke advice and coordinating exclusive viewings to ensure a seamless client experience.

The role requires polished interpersonal skills, a deep understanding of the luxury real estate market, and a commitment to service excellence in a high-end Sandton environment.

Qualifications

• Minimum of 5 years in client relationship management or luxury sales.
• Proven success with affluent clientele.
• Excellent communication and diplomacy.
• Discretion and professionalism in handling high-end clients.

Responsibilities

• Develop and maintain strong relationships with high-net-worth clients.
• Serve as the primary point of contact, addressing inquiries and providing expert property advice.
• Coordinate property viewings and consultations for an exclusive experience.
• Understand client needs to match them with suitable luxury properties in Sandton.
• Facilitate communication between clients, agents, and other stakeholders to ensure smooth transactions.
• Manage client expectations and resolve issues promptly and professionally.
• Gather client feedback to improve service offerings.
• Stay abreast of Sandton luxury market listings and trends.

Skills

Client relationship management

High-net-worth clientele

Communication skills

Negotiation

Tools

CRM software

MS Office

Job description

About the Role

Our client, a prestigious agency specializing in luxury real estate, is seeking an exceptional Client Relationship Manager to join their esteemed team in the heart of Sandton . This role is pivotal in ensuring unparalleled client satisfaction and fostering long-term relationships with high-net-worth individuals and discerning property buyers. You will be responsible for managing client inquiries, providing bespoke property advice, and ensuring a seamless experience throughout the entire property acquisition or sales process. The ideal candidate possesses outstanding interpersonal skills, a sophisticated understanding of the luxury market, and a commitment to service excellence. This is an office-based role, essential for providing the highest level of personal service clients expect in the exclusive Sandton market.

Key Responsibilities

• Develop and maintain strong, trusted relationships with a portfolio of high-net-worth clients.
• Serve as the primary point of contact for clients, addressing inquiries and providing expert property advice.
• Coordinate property viewings and consultations, ensuring a personalized and exclusive experience.
• Understand client needs and preferences to match them with suitable luxury properties in Sandton .
• Facilitate communication between clients, agents, and other stakeholders to ensure smooth transactions.
• Manage client expectations and resolve any issues or concerns promptly and professionally.
• Gather client feedback to continuously improve service offerings.
• Stay abreast of the latest trends and exclusive listings in the Sandton luxury real estate market.

Requirements

• Minimum of 5 years of experience in client relationship management, luxury sales, or high-end customer service.
• Demonstrated success in building and nurturing relationships with affluent clientele.
• Excellent communication, interpersonal, and diplomacy skills.
• A sophisticated understanding of the luxury real estate market, particularly in Sandton .
• High level of professionalism, discretion, and attention to detail.
• Ability to work effectively under pressure and manage multiple client relationships simultaneously.
• Proficiency in CRM software and standard office applications.
• A genuine passion for luxury properties and client service.

Benefits

• Competitive salary and attractive commission/bonus structure based on client satisfaction and successful referrals.
• Opportunity to work with a leading luxury real estate brand in Sandton .
• Exposure to exclusive properties and a discerning clientele.
• Professional development and opportunities to enhance your expertise in luxury markets.
• Supportive and collaborative team environment.
• Be part of an organization that values client loyalty and exceptional service.