Client Relations Specialist — Elevate Customer Experience

Placements24; Randburg; On-site; ZAR 201,000 - 268,000; Full time

Benefits offered by this job

Medical aid

Retirement funds

Performance bonuses

Career development

Job summary

Placements24 is seeking a Customer Relations Specialist in Randburg to build and sustain strong client relationships and ensure superior service. You will handle inquiries, resolve issues, and provide insights for service improvements within a busy Gauteng environment.

The role emphasizes proactive problem-solving, excellent communication, and the ability to work both independently and as part of a team, with opportunities for bonuses and professional development.

Qualifications

• Proven experience in customer relations, account management, or similar client-facing role.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities with a customer-centric mindset.
• Proficiency in CRM software and standard office applications.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Serve as a primary point of contact for clients, addressing inquiries and concerns promptly.
• Develop and nurture strong client relationships through regular communication and personalized service.
• Resolve customer issues and complaints effectively, aiming for first-contact resolution.
• Gather customer feedback and provide insights to relevant departments for service improvement.
• Maintain accurate and up-to-date client records in the CRM system.

Skills

Customer relations

Account management

Interpersonal skills

CRM software

Communication

Tools

Office applications

Job description

Placements24 is seeking a Customer Relations Specialist in Randburg to build and sustain strong client relationships and ensure superior service. You will handle inquiries, resolve issues, and provide insights for service improvements within a busy Gauteng environment.

The role emphasizes proactive problem-solving, excellent communication, and the ability to work both independently and as part of a team, with opportunities for bonuses and professional development.