Client Partner

Decision Inc.; Johannesburg; On-site; ZAR 900,000 - 1,200,000; Full time

Job summary

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

The Client Partner will manage key client relationships during Digital Transformation journeys, drive revenue through existing and new services, and lead cross-functional collaboration to deliver measurable business outcomes. The role demands strong communication, leadership, and problem-solving skills, with the ability to translate technical concepts for business

Qualifications

• Relevant degree (e.g., B.Com Business Management or Information Systems).
• Minimum 5 years' experience in a commercial, target-driven role.
• Experience within a consulting service environment.
• Knowledge of one or more service offerings such as BI, EPM, Business Productivity Solutions, etc.
• Strong problem-solving and communication skills (written and verbal).
• Ability to explain technical concepts to business stakeholders and translate business requirements to technical teams.
• Ability to build and maintain strong client relationships.
• Strong planning and organizational skills with an ability to drive business outcomes through technology.

Responsibilities

• Partner with clients through their Digital Transformation journey to achieve business outcomes.
• Manage the sales target for your client portfolio and expand through existing and new lines of business.
• Perform account management activities within your client portfolio.
• Engage with clients on new project work.
• Identify and drive up-sell opportunities within clients.
• Prepare and manage action plans and targets for clients.
• Identify new business opportunities to add to the portfolio.

Skills

Communication

Leadership

Sales acumen

Account management

Education

Bachelor's degree

Job description

We are looking for a Client Partner who has a passion for client relations to join our energetic and results driven Decision Inc. Commercial Team. Good communication, managerial and leadership skills are a must, and a high-level technical understanding of our various solutions is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments are essential.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What Will You Do?

Key Responsibility

• Partner with your clients throughout their Digital Transformation journey to achieve required business outcomes.
• Manage the sales target for your client portfolio by driving the Decision Inc. value proposition, through existing lines of business and introducing new lines of business into the client environment.
• Performing account management activities within your client portfolio.
• Actively engaging with clients on new project work.
• Identifying and driving on-sell/up-sell opportunities within your clients.
• Preparing and managing action plans & targets for your clients.
• Identify new business opportunities to add to your existing client portfolio

Who Do You Need To Be

• Relevant Degree e.g. B.Com Business Management or Information Systems.
• Minimum 5 years' experience in commercial, target driven role.
• Experience within consulting service environment.
• Knowledge of and experience in one of our service offerings, such as Business Intelligence, Enterprise Performance Management, Business Productivity Solutions etc.
• Strong problem-solving skills and good communication skills, both written and verbal.
• Ability to explain technical concepts to business stakeholders in a language they understand, and business requirements to technical people.
• Ability to successfully manage and maintain strong relationships with a team and clients.
• Effective planning and organizational skills.
• Understanding of how to enhance business outcomes with technology.