Client Operations & Data Entry Specialist – Luxury Goods

BruntWork; South Africa; Remote; ZAR 167,000 - 246,000; Part time

Job summary

BruntWork is seeking a Data Entry & Client Operations Specialist to manage luxury product data, images, and client communications. You will input and organize product master data, rename and structure image files, and ensure data integrity across many entries. This role is remote with UK time zone shifts and immediate hiring.

You will also support high-touch client interactions, coordinate deliveries, and assist with admin tasks while building a global personal-shopping network.

Qualifications

• High attention to detail across hundreds of product entries.
• Strong organizational and interpersonal skills with high-profile clients.
• Discretion and professionalism with sensitive client information.
• Ability to work independently and follow documented processes.
• Background in fashion or luxury retail is desirable.
• Willingness to learn about luxury brands through training.
• Permanent work from home; immediate hiring.

Responsibilities

• Research and extract product specifications from luxury brand sites.
• Input master product data and images into the AI platform.
• Organise and structure image files for consistent management.
• Cross-reference listings to ensure data integrity.
• Maintain accuracy across hundreds of product entries.
• Provide personalised communications to ultra-high-net-worth clients; assist with enquiries, orders and follow-ups.
• Support delivery and logistics coordination to ensure a seamless client experience.
• Conduct outreach to personal shoppers to build the database for the Personal Shopping Association.
• Assist team lead with admin tasks and refining platform workflows.

Skills

Attention to detail

Organisational skills

Discretion & professionalism

Independent working

Learning about luxury brands

Education

Background in fashion or luxury retail

Job description

Our client is looking for a Data Entry & Client Operations Specialist to manage luxury product data, image file structures, and client communications while supporting operational administrative tasks and network building.

Schedule: Monday to Friday, with shift options of 9:00 AM – 1:00 PM or 2:00 PM – 6:00 PM UK Time Zone (20 work hours per week - subject to increase to 40 hours per week)

Responsibilities

1. Data Entry and Product Management:

• Research and extract complete product specifications from official luxury brand websites and supplier platforms
• Upload and input master product data—including images, descriptions, model numbers, and extended details—into the company's AI-powered platform
• Rename, organise, and structure image files from in-house photo shoots to maintain a consistent file management system
• Cross-reference abbreviated WhatsApp product listings against master product records to ensure data integrity
• Maintain accuracy and consistency across hundreds of product entries, distinguishing between highly similar luxury items

2. Client Communications and Operations:

• Provide high-touch, personalised communication to ultra-high-net-worth clients regarding luxury product availability and sourcing
• Assist with client enquiries, order confirmations, and follow-up communication in a professional and discreet manner
• Support delivery and logistics coordination, ensuring a seamless end-to-end client experience
• Conduct outreach to personal shoppers globally to build the company's database for the Personal Shopping Association
• Assist the team lead by managing day-to-day administrative tasks, reducing operational bottlenecks, and refining platform workflows

Requirements

• Exceptional attention to detail with the ability to differentiate between closely related luxury product variants
• Strong organizational and interpersonal skills with the ability to build rapport with high-profile clients and manage large volumes of files and data
• High level of discretion and professionalism when handling sensitive client information
• Ability to work independently, adapt quickly, and follow documented processes with minimal supervision
• Background in fashion, consumer sciences, luxury retail, or a related field is highly desirable
• Willingness and eagerness to learn about luxury goods brands, product categories, and personal shopping through provided hands-on training
• Permanent work from home
• Immediate hiring