Client Onboarding & Fulfilment Specialist

FirstRand Bank Limited; Sandton; On-site; ZAR 420,000 - 650,000; Full time

Benefits offered by this job

Networking opportunities

Innovative projects

Job summary

FirstRand Bank Limited in South Africa seeks a focused Fulfilment Operations Specialist to validate and process client requests for product and channel activation. You will work with IT, Risk, and Compliance to ensure accurate, compliant documentation and timely delivery.

Ideal candidates have a Commerce degree and 2-5 years in Client Experience and Value Management, with strong communication and relationship-building skills.

Qualifications

• Bachelor of Commerce in a related field required.
• 2-5 years' experience in Client Experience and Value Management.

Responsibilities

• Receive, review, and validate documentation for product and channel requests.
• Vet documentation for accuracy and completeness.
• Maintain proactive communication with clients and provide updates on activation status.
• Accurately process onboarding for channels and product activations and ensure regulatory compliance.
• Ensure accurate updates in internal systems and maintain detailed records for audit/reporting.
• Build and maintain relationships with clients and stakeholders while adhering to SLAs.

Education

Bachelor of Commerce in a related field

2 to 5 years' experience in Client Experience and Value Management

Job description

FirstRand Bank Limited in South Africa seeks a focused Fulfilment Operations Specialist to validate and process client requests for product and channel activation. You will work with IT, Risk, and Compliance to ensure accurate, compliant documentation and timely delivery.

Ideal candidates have a Commerce degree and 2-5 years in Client Experience and Value Management, with strong communication and relationship-building skills.