Client-Focused Banking Consultant

SmartRecruiters, Inc.; Cape Town; On-site; ZAR 250,000 - 420,000; Full time

Job summary

Standard Bank Group in Cape Town is seeking an experienced Universal Banker to deliver exceptional client service, engage clients, identify needs and offer suitable banking solutions while meeting risk and FAIS requirements.

You will work across branch channels, process accounts, educate clients on digital tools, and contribute to sustainable sales growth through compliant practices and accurate record-keeping.

Qualifications

• FAIS-aligned qualification required (NQF 5).
• 3–4 years experience in branch banking or client-facing sales.
• Proven ability to identify client needs and promote solutions.

Responsibilities

• Engage clients across branch and related banking channels to understand needs and provide appropriate banking solutions in line with service, product and legislative requirements.
• Identify sales and demand generation opportunities through client conversations, promote relevant banking products and channels, and contribute to branch sales and growth objectives.
• Open, amend, transfer and close client accounts in line with laid-down procedures, risk controls, KYC, POPIA and FAIS requirements.
• Assess client needs by reviewing account conduct, income and expenditure, scorecards and supporting information to provide informed recommendations and appropriate solutions.
• Educate clients on banking processes, digital functionality, self-service channels, product features and their rights and obligations in line with the Code of Banking Practice.
• Maintain accurate records, update required management information, adhere to team ways of work and contribute to a high-performing branch environment.

Skills

Client engagement

Sales track record

Cross-selling

KYC

FAIS compliance

Risk awareness

Education

FAIS-aligned NQF 5 certificate

Job description

Standard Bank Group in Cape Town is seeking an experienced Universal Banker to deliver exceptional client service, engage clients, identify needs and offer suitable banking solutions while meeting risk and FAIS requirements.

You will work across branch channels, process accounts, educate clients on digital tools, and contribute to sustainable sales growth through compliant practices and accurate record-keeping.