Client-First Branch Banking Specialist

Standard Bank Group; Vredendal; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Standard Bank Group is seeking an experienced Universal Banker to join our branch banking team in South Africa. You will engage clients, identify needs, and provide banking solutions while delivering excellent service and ensuring compliance with FAIS and POPIA.

Responsibilities include facilitating account openings, cross-selling products, and maintaining accurate records to support branch growth in a dynamic banking environment.

Qualifications

• Must hold an NQF5 FAIS-aligned qualification in banking/finance or related field.
• Proven sales performance with ability to meet targets.
• Strong knowledge of banking products and client servicing processes.

Responsibilities

• Engage clients across branch channels to understand needs and provide appropriate banking solutions.
• Identify sales opportunities and promote relevant banking products to achieve growth targets.
• Open, amend, transfer and close client accounts in line with procedures and FAIS requirements.
• Assess client needs using account conduct data and provide informed recommendations.
• Educate clients on banking processes, digital tools, and channel options.

Skills

Client engagement

Sales track record

Cross-selling

Banking product knowledge

KYC/POPIA/FAIS compliance

Relationship building

Regulatory awareness

Education

NQF5 FAIS-aligned banking qualification

Job description

Standard Bank Group is seeking an experienced Universal Banker to join our branch banking team in South Africa. You will engage clients, identify needs, and provide banking solutions while delivering excellent service and ensuring compliance with FAIS and POPIA.

Responsibilities include facilitating account openings, cross-selling products, and maintaining accurate records to support branch growth in a dynamic banking environment.