Client Experience Liaison

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

On-site work environment

Professional development

Supportive team

Client relationship focus

Job summary

Placements24 in Queenstown, South Africa, is seeking a professional Client Liaison Officer to be the primary contact for clients, addressing inquiries and facilitating seamless service delivery.

You will work closely with internal teams, maintain accurate client records, and gather feedback to identify service improvements while supporting strong client relationships in a collaborative, on-site environment.

Qualifications

• Experience in client liaison, customer service, or administrative roles.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize workload.
• Proficiency with standard office software and CRM systems.
• Proactive problem-solving and client relationship management.

Responsibilities

• Serve as the primary point of contact for client inquiries and concerns.
• Facilitate communication between clients and internal departments to ensure seamless service delivery.
• Address and resolve client issues promptly and satisfactorily.
• Maintain accurate client records and update communication logs.
• Assist clients with navigating company services and processes.
• Gather feedback from clients to identify areas for service improvement.

Skills

Communication

Interpersonal skills

Organizational skills

Task prioritization

CRM familiarity

Problem-solving

Tools

CRM software

Job description

Placements24 in Queenstown, South Africa, is seeking a professional Client Liaison Officer to be the primary contact for clients, addressing inquiries and facilitating seamless service delivery.

You will work closely with internal teams, maintain accurate client records, and gather feedback to identify service improvements while supporting strong client relationships in a collaborative, on-site environment.