Client-Centric Branch Sales & Service Advisor

Fnbnamibia; Roodepoort; On-site; ZAR 360,000 - 600,000; Full time

Benefits offered by this job

Professional growth

Brand ambassador role

Dynamic team

Job summary

FNB Roodepoort is hiring a Branch External Sales and Service Advisor. You will respond to client needs, provide compliant financial advice, and grow customer relationships within a high-volume branch. Embrace FAIS and TCF guidelines while meeting sales and service targets.

Join a dynamic team at FNB Points of Presence and become a brand ambassador delivering tailored solutions and excellent service in a busy banking environment.

Qualifications

• Minimum Qualification: Grade 12/ NQF Level 4.
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
• 1–3 years of experience in customer-facing environments, service delivery, or client support within financial services.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide a positive customer experience by being helpful and sensitive to customer needs.
• Educate customers on Banking platforms aligned with their needs.
• Achieve individual and branch sales and service targets.
• Maintain accurate and complete client records and documentation.
• Conduct yourself in an ethical manner and ensure compliance with FAIS and TCF.

Skills

Client relationships

FAIS knowledge

TCF understanding

Sales targets

Customer service

Ethical advice

Communication

Attention to detail

Compliance

Independent & team work

Education

Grade 12 / NQF 4

NQF Level 5 Banking/Business Admin/Customer Service

Job description

FNB Roodepoort is hiring a Branch External Sales and Service Advisor. You will respond to client needs, provide compliant financial advice, and grow customer relationships within a high-volume branch. Embrace FAIS and TCF guidelines while meeting sales and service targets.

Join a dynamic team at FNB Points of Presence and become a brand ambassador delivering tailored solutions and excellent service in a busy banking environment.