Client Care Advisor

Outsurance; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

OUTsurance is seeking a client care specialist in Gauteng to upsell existing policies while providing exceptional service to incoming calls from current clients. The role requires high attention to detail and professional handling of client queries or complaints.

You will contribute to sales targets through effective upselling and maintain a client-centric approach consistent with OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Qualifications

• Matric or equivalent required.
• FAIS accreditation essential (RE and Full Qualification) for applicants that have been in financial services prior to December 2010; RE5 completed preferred.

Responsibilities

• Upsell existing clients and service incoming calls in the Client Care Department.
• Handle client queries or complaints professionally, efficiently and competently.
• Maintain high attention to detail and execution in client interactions.

Skills

Selling skills

Interpersonal and communication skills

Negotiations

Keyboard skills

Administration skills

Influencing

Practical learning

Education

Matric

FAIS accreditation

RE5 preferred

Job description

Job Description

Upsell existing client as well as service incoming calls from existing clients within the Client Care Department of OUTsurance, where the role will entail upselling and client service actions. The role requires high attention to detail and great execution in handling client queries or complaints in a professional, efficient, and competent manner.

Qualifications

• Minimum Matric qualification or equivalent qualification
• FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed.

Additional Information

Required Competencies & Personal Attributes:

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Responsible to up-sell existing policies
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Required Competencies & Personal Attributes:

• Resilience
• Sales and/or Client service oriented
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Teamwork/Collaboration
• Judgment/Problem solving
• Adaptability
• Integrity
• Tolerance for stress
• Extensive sales experience is essential
• Previous call centre experience - preferably in a sales or retention environment
• Ambitious
• Highly Motivated
• DrivenCustomer service enthusiasts
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Skills:

• Selling skills
• Interpersonal and communication skills
• Extensive sales experience is essential
• Previous call centre experience - preferably in a sales or retention environment
• Negotiations
• Keyboard skills
• Administration skills
• Influencing
• Practical learning

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

At OUTsurance our value of HUMAN is more than just a poster on the wall. It’s a key part of our culture and we are committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We actively encourage applications from persons with disabilities. In support of our Employment Equity objectives, we strive to create equal opportunities for all and also welcome candidates from designated groups who meet the role requirements.