Client Care Advisor

OUTsurance; Centurion; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Top Employer SA

Rewards & Recognition

Medical Aid

Pension fund

Group life & Disability benefits

Wi‑Fi on campus

Emergency Panic-Assist via OUTsurance

Wellness programs

Staff Helping SA OUT volunteer

Casual Dress Code

Shuttle to Gautrain Centurion

Onsite Clinic & Canteen

Maternity Expressing Rooms

Prayer Rooms

Job summary

OUTsurance in Centurion is seeking a dynamic Client Care professional to upsell existing policies while providing excellent service to current clients. The role demands attention to detail and professional handling of queries and complaints in a fast-paced call center environment.

The successful candidate will have extensive sales and customer service experience, with FAIS accreditation preferred, and a commitment to OUTsurance values such as Awesome Service and Integrity.

Qualifications

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Responsible to up-sell existing policies
• An ideal candidate will align values to OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Responsibilities

• Upsell existing client as well as service incoming calls from existing clients within the Client Care Department.
• Handle client queries or complaints in a professional, efficient, and competent manner.

Skills

Interpersonal skills

Sales experience

Call center experience

Negotiations

Communication skills

Attention to detail

Education

FAIS accreditation

Job description

OUTsurance has been propelling the South African insurance industry forward for the last 28 years. As leaders in the field, we’re always looking for innovative ways to create digitally-advanced solutions, without losing sight of our human values.

Our continued success can be attributed to outstanding employees who set the bar high with their energy and expertise. If you’re keen to grow your career in a vibrant environment with lots of ‘fun’, this could be the career opportunity you’ve been looking for.

What do you get OUT?

• OUTsurance has been voted Top Employer South Africa since 2022. Our people vision is to be a great company to work for where you always get something OUT.

We offer our employees:

• A winning, fun and inclusive company culture that embraces diversity.
• Great Rewards and Recognition programs.
• Benefits (Medical Aid, Pension fund, Group life and Disability benefits)Growth opportunities (we hire talent, train skill and promote values driven leaders from within)
• Wi‑Fi on campusand Emergency Panic-Assist through the OUTsurance app
• Employee wellness programs: Free Counselling, Legal Advice and Financial Coaching for you and your members of household.
• A chance to give back (Staff Helping SA OUT volunteer program) and much more…
• Casual Dress Code
• Central office location with shuttles to and from the Gautrain station and Centurion Taxi Rank
• Onsite Clinic, Canteen, Carwash, Barber, Beauty Salon and Sports facilities
• Maternity Expressing Rooms
• Prayer Rooms

Job Description

Upsell existing client as well as service incoming calls from existing clients within the Client Care Department of OUTsurance, where the role will entail upselling and client service actions. The role requires high attention to detail and great execution in handling client queries or complaints in a professional, efficient, and competent manner.

Qualifications

• FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE5) completed.

Additional Information

Required Competencies & Personal Attributes:

• Extensive Sales and Customer service experience is essential
• Previous call centre experience - preferably in a client centric or sales environment
• Responsible to up-sell existing policies
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Required Competencies & Personal Attributes:

• Resilience
• Sales and/or Client service oriented
• Attention to detail/Quality oriented
• Deadline and results oriented/Work standards
• Initiative
• Enthusiastic and passionate about the job and the company
• Effective at planning and organisation/Work management
• Judgment/Problem solving
• Integrity
• Tolerance for stress
• Extensive sales experience is essential
• Previous call centre experience - preferably in asales or retention environment
• Ambitious
• Highly Motivated
• Driven
• An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.

Skills:

• Interpersonal and communication skills
• Extensive sales experience is essential
• Previous call centre experience - preferably in asales or retention environment
• Negotiations
• Practical learning

In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.

At OUTsurance our value of HUMAN is more than just a poster on the wall. It’s a key part of our culture and we are committed to fostering an inclusive and diverse workplace that reflects the communities we serve. We actively encourage applications from persons with disabilities. In support of our Employment Equity objectives, we strive to create equal opportunities for all and also welcome candidates from designated groups who meet the role requirements.