Insurance Claims Manager

Placements24; Durban; Hybrid; ZAR 900,000 - 1,200,000; Full time

Benefits offered by this job

Health and retirement benefits

Company vehicle or allowance

Professional development opportunities

Hybrid work model

Job summary

Placements24 in Durban is seeking an experienced Insurance Claims Manager to lead a hybrid team of claims staff and adjusters. You will oversee the entire lifecycle from reporting to settlement, ensuring timely and fair outcomes while driving efficiency and compliance within a busy insurance environment.

You will mentor staff, manage resources, and collaborate with external service providers to deliver accurate results and strategic risk insights.

Qualifications

• Bachelor's degree in Business Administration, Finance, Law, or related field.
• Minimum of 5 years of experience in insurance claims management with leadership.
• Knowledge of property, casualty, auto claims processes.
• Familiarity with Durban, KwaZulu-Natal insurance regulations.

Responsibilities

• Lead and supervise a hybrid team of claims adjusters and staff.
• Oversee the claims lifecycle from reporting to settlement.
• Develop and implement policies to improve efficiency and accuracy.
• Monitor performance metrics and identify improvements.
• Ensure regulatory and company compliance.
• Mentor staff and provide performance feedback.
• Manage relationships with external service providers.
• Analyze claims data for risk insights and development.

Skills

Leadership

Communication

Interpersonal skills

Analytical thinking

Problem solving

Budget management

Team motivation

Education

Bachelor's degree in Business Administration/Finance/Law

Tools

Claims management software

Job description

About the Role

Our client is seeking an experienced and dedicated Insurance Claims Manager to oversee the claims processing department in Durban, KwaZulu-Natal, ZA . This hybrid role requires a strong leader who can manage both remote and in-office teams, ensuring efficient and accurate claims handling while upholding the company's commitment to customer satisfaction. You will be responsible for setting departmental goals, managing resources, and implementing best practices in claims management. This is an excellent opportunity to make a significant impact within a reputable insurance organization, contributing to its success through effective leadership and operational excellence. We are looking for someone who can drive performance and foster a positive working environment for our hybrid workforce.

Key Responsibilities

• Manage and supervise a team of claims adjusters and support staff, both remotely and in-office.
• Oversee the entire claims lifecycle, from initial reporting to settlement, ensuring timely and fair resolution.
• Develop and implement claims handling policies and procedures to improve efficiency and accuracy.
• Monitor claims performance metrics and identify areas for improvement.
• Ensure compliance with all regulatory requirements and company guidelines.
• Investigate complex or disputed claims and make appropriate decisions.
• Train and mentor claims staff, providing ongoing feedback and performance evaluations.
• Manage relationships with external service providers, such as loss adjusters and legal counsel.
• Analyze claims data to identify trends and provide insights for risk management and product development.

Requirements

• Bachelor's degree in Business Administration, Finance, Law, or a related field.
• Minimum of 5 years of experience in insurance claims management, with a proven track record of leadership.
• In-depth knowledge of various insurance lines (e.g., property, casualty, auto) and claims processes.
• Strong understanding of claims management software and systems.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage and motivate a hybrid team effectively.
• Strong analytical and problem-solving abilities.
• Familiarity with the insurance regulations specific to Durban, KwaZulu-Natal, ZA .
• Proficiency in managing budgets and resources.

Benefits

Our client offers a competitive salary package, performance-based incentives, and comprehensive health and retirement benefits. This hybrid role allows for a blend of remote work flexibility and in-office collaboration, fostering a balanced work environment. We provide opportunities for professional development, including industry certifications and leadership training. Employees also benefit from a supportive team culture, access to company facilities when needed in Durban, KwaZulu-Natal, ZA , and a company vehicle or allowance. Career advancement opportunities within our growing organization are available for high-achievers. We are committed to supporting our employees' well-being and professional growth.