Chief Operating Officer (COO)

Jess Kidwell; Umhlanga Rocks; Teletrabalho; ZAR 1 800 000 - 2 400 000; Tempo integral

Resumo da oferta

Jess Kidwell is seeking a commercially astute Chief Operating Officer to drive multi-store operations, Head Office performance and national expansion. Reporting to the CEO, this hands-on role will oversee store standards, budgets and profitability while shaping growth strategy.

The successful candidate will manage expansion projects from site selection to openings, build robust processes, and lead high‑performing teams across locations.

Qualificações

• 8–12+ years of senior management experience in multi-site environments.
• Proven track record in driving growth, improving margins and opening new locations.
• Strong financial acumen with P&L, budgeting and cash-flow management.
• Entrepreneurial, decisive leader with ability to translate strategy into action.

Responsabilidades

• Oversee daily operations and performance of all retail branches, ensuring efficiency and KPI achievement.
• Develop and lead Head Office team, driving accountability and productivity.
• Monitor budgets, expenses, cash flow, profitability and store performance.
• Identify and evaluate new locations nationwide and manage expansion from assessment to opening.
• Build systems, processes, and metrics to support growth.
• Lead and develop teams with a culture of accountability and high performance.
• Partner with CEO on strategic planning and long-term growth decisions.

Descrição da oferta de emprego

Remote, work from home role. Will be required to visit stores in KwaZulu Natal and Johannesburg.

Exciting opportunity exists for a commercially astute and entrepreneurial Chief Operating Officer to play a key role in the continued growth and national expansion of an established retail business. Reporting directly to the CEO, this senior, hands‑on position will take ownership of multi-store operations, Head Office management, financial performance and new store development.

Key Responsibilities:

• Oversee the daily operations and performance of all retail branches, ensuring operational efficiency, consistent standards and achievement of sales targets and KPIs
• Manage and develop the Head Office team, driving accountability, productivity and the delivery of business objectives
• Monitor budgets, expenses, cash flow, profitability and store‑level performance, identifying opportunities to improve margins and control costs
• Identify and evaluate new retail locations and mall opportunities nationwide, managing the expansion process from initial assessment through to store opening
• Build and implement effective systems, processes and performance measures to support business growth
• Lead, motivate and develop teams while fostering a culture of accountability, professionalism and high performance
• Partner with the CEO on strategic planning, commercial decision‑making and the long‑term growth of the business

Requirements:

• Approximately 8–12+ years of relevant management or executive experience, ideally within multi‑site retail, franchising, financial services, jewellery, hospitality, FMCG or a similar environment
• Proven experience overseeing multiple branches, business units or locations, with a track record of improving business performance and driving growth
• Strong financial and commercial acumen, including sound knowledge of budgets, P&L, cash flow and profitability
• Experience in business expansion, new branch openings and project management
• Demonstrated leadership ability, with strong decision‑making, problem‑solving, negotiation and communication skills
• A proactive, hands‑on and independent approach, with the confidence to take ownership and make commercially sound decisions
• The ideal candidate will be an entrepreneurial thinker who thrives on identifying opportunities, solving challenges and turning business strategy into measurable results.