Regional Manager (KZN & Eswatini)

Clicks Group Limited; Monkeyland KZN; Vor Ort; ZAR 1.000.000 - 1.500.000; Vollzeit

Zusammenfassung

Clicks Group Limited seeks a Regional Manager to lead a management team across a number of stores within the KZN region, delivering a cost-effective operational strategy and service excellence to achieve sales and profit targets.

You will drive regional business opportunities, assume P&L accountability, lead process improvements, monitor performance, and engage stakeholders to enhance brand equity and customer experience.

Qualifikationen

• Minimum 5 years' senior operational management experience within a multi-site environment.
• Extensive retail / FMCG store operations experience.
• Extensive people management and leadership experience of middle management employees.
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
• Essential: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)

Aufgaben

• Deliver a cost effective operational strategy and service excellence by leading and influencing operational teams and selected flagship stores in order to deliver the region's sales and operating profit targets.
• Assume full accountability for the regional profit and loss and lead the team in delivering the financial performance for the region.
• Deliver continuous business process improvements within the region that improves operational execution and manages risk.
• Monitor regional performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken.
• Drive a culture of customer service excellence that results in a great customer experience and increases club card participation.
• Lead and direct the teams in the selected large stores to deliver on all agreed KPI’s.
• Support and deliver the region's retention strategy so as to sustain staffing needs with focus on scarce and critical skills.
• Drive adherence to HR policies and procedures aligned to corporate governance.

Kenntnisse

Leadership

Communication Skills

Interpersonal Skills

Analytical Skills

Decision-Making Skills

Persuading Skills

Able to motivate people

Ausbildung

B.Com Degree or Diploma/B Pharm

Jobbeschreibung

Are you passionate about retail and service excellence? Are you confident to lead a management team across a number of stores within a geographical area to deliver a competitive advantage for the brand? Exciting and challenging opportunities have become available for Regional Manager to work within the Operations department of Clicks. The successful individual will report to the Divisional Executive and will be responsible for stores within the KZN Division.

Job Purpose:

To deliver a cost effective operational strategy and service excellence by leading and influencing operational teams and selected flagship stores in order to deliver the regions sales and operating profit targets leading to a competitive advantage for the brand.

Job Objectives:

• To recommend and drive regional business opportunities resulting in Sales and Operating Profit growth, while reinforcing the brands competitive edge.
• To assume full accountability for the regional profit and loss and lead the team in delivering the financial performance for the region.
• To deliver continuous business process improvements within the region that improves operational execution and manages risk.
• To monitor regional performance, identify and analyse trends, report on business performance and ensures appropriate actions are taken.
• To be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive a culture of customer service excellence that results in a great customer experience and increase in club card participation to set targets.
• To effectively engage, persuade and influence stakeholders to provide regional insights and trends to NSSC that informs range, pricing and promotions, customer and people strategies to increases brand equity, gains market share, creates differentiation and improves the value offering.
• To drive and deliver the store expansion growth targets for the region that delivers convenience to the customer.
• To effectively lead and direct the teams in the selected large stores to deliver on all agreed KPI’s.
• To deliver the people strategy that ensures on-going pharmacy and professional development, capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda.
• To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance.
• To drive and ensure adherence to HR policies and procedures aligned to corporate governance.

Job related knowledge:

• Retail Management
• Human Resource Management
• Change Management
• Business Acumen

Job related skills:

• Commercial and Entrepreneurial Awareness
• Communication Skills
• Interpersonal Skills
• Analytical Skills
• Decision-Making Skills
• Able to motivate people
• Persuading Skills

Experience:

• Minimum 5 years' senior operational management experience within a multi-site environment
• Extensive retail / FMCG store operations experience
• Extensive people management and leadership experience of middle management employees
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Education:

• Essential: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
• Minimum 5 years' experience in an area management role within a retail store operations environment with exposure to managing a diverse team
• Financial management experience (budgets, profit and loss statements, financial rations, etc.)
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Persuading and Influencing
• Deciding and Initiating Action
• Presenting and Communicating Information
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations