Chief Operating Officer

BTG Management Services (Mauritius) Limited; South Africa; On-site; ZAR 1,800,000 - 3,000,000; Full time

Job summary

BTG Mauritius is seeking for a highly experienced Chief Operating Officer to lead the day-to-day operations of a dynamic Management Company.

The Chief Operating Officer (COO) serves as the second-in-command, reporting directly to the CEO/Managing Director with a primary role to translate high-level business strategy into daily operational reality, ensuring the firm remains compliant, efficient, and profitable.

Qualifications

• Leadership: 10+ years in executive roles with scaling ops.
• Education: degree in business/admin, MBA preferred; professional credentials help.
• Financial Acumen: strong P&L, budgeting and financial reporting.
• Strategic Vision: diagnose problems quickly and foresee regulatory issues.
• Systems Proficiency: know IT/infrastructure and data analysis tools.

Responsibilities

• Oversee day-to-day administration, including BD, accounting, compliance, IT and onboarding systems.
• Partner with CEO to convert growth plans into operational capability and processes.
• Establish and track KPIs to measure efficiency and drive process improvements.
• Manage operational budgets and expenses to achieve targets.
• Ensure compliance with national/local regulations for licensed managers.
• Build and maintain trusted relationships with clients, partners and the Board.
• Recruit, mentor and develop high-performing management teams.

Skills

Leadership

Education

Financial Acumen

Strategic Vision

Systems Proficiency

Education

Bachelor’s degree in Business Administration

MBA

STEP for fiduciary services

ICSA governance

PMP

Job description

Reports to: Chief Executive Officer / Board of Directors

Company Description

BTG Management Services (Mauritius) Ltd is a boutique fiduciary firm, established in 2013 and regulated by the Mauritius Financial Services Commission, with offices in Mauritius and South Africa. The firm provides trust, corporate and family office services to families, entrepreneurs, corporate groups and investors across Africa, Europe and the Middle East, each supported by a dedicated relationship manager.

The Role

BTG Mauritius is seeking for a highly experienced Chief Operating Officer to lead the day-to-day operations of a dynamic Management Company. The Chief Operating Officer (COO) serves as the second-in-command, reporting directly to the CEO/Managing Director with a primary role to translate high-level business strategy into daily operational reality, ensuring the firm remains compliant, efficient, and profitable.

Core Responsibilities

• Operational Excellence: Oversee the day-to-day administration of the company, including Business Development, Internal and Client accounting, Compliance, IT and systems improvement - particularly for onboarding and client facing systems.
• Strategy Implementation: Partner with the CEO/Managing Director to convert growth plans into operational capability and processes.
• Performance Monitoring: Establish and track Key Performance Indicators (KPIs) to measure efficiency and identify areas for systems and process enhancement.
• Financial Oversight: Manage operational budgets, and expenses to meet growth and profitability targets.
• Compliance & Risk: Ensure all activities strictly adhere to national and local regulations, a critical function for licensed management companies.
• Stakeholder Management: Build and maintain trusted relationships with key clients, partners, and the Board of Directors.
• Team Leadership: Recruit, mentor, and develop high-performing management teams to foster a culture of accountability.

Required Skills & Qualifications

• Leadership: Proven track record in executive roles (typically 10+ years) with a focus on scaling operations.
• Education: A Bachelor’s degree in Business Administration or a related field or an MBA. Additionally, Industry-specific credentials (e.g., STEP for fiduciary services, ICSA for governance, or PMP for project management) would be advantageous.
• Financial Acumen: Deep understanding of P&L management, budgeting, and financial reporting.
• Strategic Vision: Ability to diagnose complex problems quickly and foresee industry-specific regulatory issues.
• Systems Proficiency: Knowledge of IT/business infrastructure and data analysis tools to drive informed decision-making.

Key Interpersonal & Soft Skills

• Executive Presence: Ability to influence the Board of Directors and act as a trusted "right hand" to the CEO.
• Problem-Solving: Superior aptitude for diagnosing operational bottlenecks and resolving complex, high-stakes issues under pressure.
• Communication: Exceptional written and verbal skills for high-stakes stakeholder management and public representation of the company.