Chief Operating Officer (COO)

Boomerang Marketing; Cape Town; On-site; ZAR 2,400,000 - 4,200,000; Full time

Benefits offered by this job

Competitive executive package

Job summary

Boomerang BPO in Wynberg, South Africa, seeks an experienced Chief Operating Officer to lead our operational engine, drive growth and deliver excellent client and employee experiences.

You will scale operations, build leaders, implement AI and automation, and turn strategy into results in a fast-paced, international client environment.

This executive role offers the chance to shape governance, improve profitability and create meaningful people connections.

Qualifications

• 12+ years’ senior operational leadership experience.
• Proven experience managing multi-function, multi-account operations.
• Experience working with international UK, EU or US clients is advantageous.
• Proven track record of scaling operations while improving quality, productivity and profitability.
• Strong financial and commercial understanding, including operational costs and productivity.
• Demonstrated experience in KPI management, performance management and data-driven decision-making.
• Strong people leadership skills, with experience managing and developing senior leaders.
• Experience driving change, transformation, AI and automation initiatives.
• Tertiary qualification; an MBA or related postgraduate qualification is advantageous.
• Excellent English communication skills, both written and verbal.
• Eligible to work in South Africa, with a clear criminal record and reliable transport.

Responsibilities

• Lead the operational engine and drive growth across the business.
• Develop high-performing leaders and teams across functions.
• Improve productivity and profitability through structured governance.
• Strengthen processes and governance to scale operations.
• Deliver exceptional experiences for clients and employees.
• Turn strategy into results through hands-on leadership.
• Lead high-performing teams and develop the next generation of leaders.
• Drive innovation through AI, automation and digital transformation.
• Work with international clients across UK, EU and US markets.

Skills

Senior leadership

Strategic thinking

People leadership

Data-driven decisions

Change management

AI initiatives

Financial understanding

KPI management

Business development

Leadership development

Education

MBA or related postgraduate qualification

Tertiary qualification

Job description

Wynberg, South Africa | Posted on 10/08/2026

Ready to lead, inspire and drive growth?

Boomerang BPO is looking for an experienced and dynamic Chief Operating Officer (COO) to lead our operational engine and help shape the next stage of our growth. You’ll be responsible for driving operational excellence, developing high-performing leaders, improving productivity and profitability, strengthening processes and governance, and delivering exceptional experiences for our clients and employees.

We’re looking for a strategic thinker and hands-on leader with strong operational, people and commercial experience who thrives in a fast-paced environment and knows how to turn strategy into results. If you’re passionate about building great teams, driving transformation, embracing AI and creating scalable operations, we want to hear from you!

Join Boomerang BPO and help us build the future of meaningful people connections.

Requirements

• 12+ years’ senior operational leadership experience, ideally at COO, executive, or equivalent senior leadership level.
  
• Proven experience managing multi-function, multi-account operations, preferably within a BPO or technology-enabled services environment.
  
• Experience working with international UK, EU or US clients is advantageous.
  
• Proven track record of scaling operations while improving quality, productivity and profitability.
  
• Strong financial and commercial understanding, including operational costs and productivity.
  
• Demonstrated experience in KPI management, performance management and data-driven decision-making.
  
• Strong people leadership skills, with experience managing and developing senior leaders.
  
• Experience driving change, transformation, AI and automation initiatives.
  
• Tertiary qualification required; an MBA or related postgraduate qualification is advantageous.
  
• Excellent English communication skills, both written and verbal.
  
• Eligible to work in South Africa, with a clear criminal record and reliable own transport.
  
• Executive-level leadership opportunity with the chance to shape the future of a growing BPO.
  
• Make a real impact by influencing strategy, operations, people and business performance.
  
• Lead high-performing teams and develop the next generation of leaders.
  
• Drive innovation through AI, automation and digital transformation.
  
• Work with international clients across the UK, EU and US markets.
  
• Be part of a people-first culture built around meaningful people connections.
  
• Career growth and influence within an evolving and ambitious organisation.
  
• Competitive executive package, aligned with experience and industry standards.