Chief Debtors Clerk

PAIN Collective; Cape Town; Sur place; ZAR 420 000 - 540 000; Plein temps

Résumé du poste

The Pain Collective in Cape Town is seeking an experienced Chief Debtors Clerk to lead the day-to-day operations of the medical debtors function. This hands-on role oversees invoicing, payment allocations, reconciliations and the collection of outstanding balances, while guiding a team to meet deadlines and resolve complex queries.

You will work closely with the finance team to improve cash flow, address delays and strengthen billing processes.

Qualifications

• Grade 12 with at least five years in medical billing and debtors management.
• Experience supervising a debtors or medical billing team.
• Knowledge of medical aid claims, remittance advice, authorisation requirements and claim rejection resolution.
• Experience with high transaction volumes, account reconciliation and collections.
• Excellent Excel skills to analyse ageing and prepare reports.
• Fluent in English and Afrikaans with strong communication.

Responsabilités

• Oversee daily activities of the debtors team, allocating workloads and monitoring accuracy, productivity and deadlines.
• Guide and support team members, identify training needs and promote consistent working practices.
• Ensure patient invoices and statements are accurate and issued timeously.
• Oversee processing and allocation of receipts, including matching medical aid payments to remittance advice.
• Manage outstanding patient and medical aid accounts, prioritising overdue balances and driving follow-up to resolution.
• Investigate and resolve rejected, unpaid and short-paid medical aid claims, including escalated queries.
• Reconcile debtor accounts and resolve discrepancies with finance.
• Review debit/credit notes and proposed write-offs per internal approvals.
• Prepare debtor ageing and collection reports highlighting overdue accounts and risks.
• Monitor collection performance against targets and report progress to management.
• Identify recurring billing problems and implement process improvements.
• Maintain confidential handling of patient and account information.

Connaissances

Excel proficiency

English communication

Afrikaans communication

Formation

Grade 12

Bookkeeping / accounting qualification

Outils

Excel

Description du poste

About the job

The Pain Collective is looking for an experienced Chief Debtors Clerk to lead the day-to-day operations of our medical debtors function.

We are seeking a detail-oriented, organised and proactive individual who combines strong medical billing expertise with the ability to guide a team, resolve complex account queries and take ownership of debtor collections.

The successful candidate will oversee accurate invoicing, payment allocations, account reconciliations and the collection of outstanding balances. This is a hands-on role that includes managing accounts directly while coordinating the debtors team’s workload, monitoring performance and ensuring that deadlines are met.

Working closely with the finance team and management, the Chief Debtors Clerk will identify and address collection delays, strengthen billing processes and support effective cash flow management. Professional, respectful communication with patients, medical aids and colleagues is essential.

Key Performance Areas

• Overseeing the daily activities of the debtors team, allocating workloads and monitoring accuracy, productivity and deadlines.
• Guiding and supporting team members, identifying training needs and promoting consistent working practices.
• Ensuring that patient invoices and statements are accurate and issued timeously.
• Overseeing the processing and allocation of receipts, including matching medical aid payments to remittance advice.
• Managing outstanding patient and medical aid accounts, prioritising overdue balances and driving follow-up through to resolution.
• Investigating and resolving rejected, unpaid and short-paid medical aid claims, including escalated queries.
• Reconciling debtor accounts and resolving discrepancies in collaboration with the finance team.
• Reviewing debit and credit notes, account adjustments and proposed write-offs in line with internal approval procedures.
• Preparing debtor ageing and collection reports, highlighting overdue accounts, collection risks and corrective actions.
• Monitoring collection performance against agreed targets and reporting progress to management.
• Identifying recurring billing problems and implementing practical process improvements.
• Maintaining accurate financial records and ensuring confidential handling of patient and account information.

Qualifications, Skills and Experience Required

• Grade 12, with a minimum of five years’ experience in medical billing and debtors management.
• Previous experience supervising or coordinating a debtors or medical billing team.
• A relevant bookkeeping, accounting or credit management qualification would be advantageous.
• Strong practical knowledge of medical aid claims, remittance advice, authorisation requirements and the resolution of claim rejections and payment discrepancies.
• Proven experience managing high transaction volumes, reconciling accounts and collecting outstanding balances.
• Strong Excel skills, with the ability to analyse debtor ageing and prepare clear, accurate reports.
• Strong verbal and written communication skills in English and Afrikaans.
• Confidence in handling difficult account queries professionally and constructively.
• Excellent attention to detail, sound judgement and strong problem-solving skills.
• The ability to prioritise work, meet deadlines and take responsibility for individual and team performance.
• The ability to adapt quickly to new billing systems and working environments.