Senior Debtors Clerk

Synergy Jobs (Pty) Ltd; Midrand; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Synergy Jobs (Pty) Ltd in Midrand seeks a Senior Debtors Clerk to manage the debtors book, collect outstanding amounts, and maintain data accuracy. You will work under the Group Debtors Manager, ensuring timely payments and compliance with POPIA/FICA.

The role requires 5+ years in a related environment, matric with credit management, and preferably experience with SAGE X3. Regular client visits and collaboration with BU managers are expected.

Qualifications

• Experience collecting from debtors and maintaining accurate records.
• Strong communication and negotiation skills.
• Ability to meet targets and deadlines while maintaining accuracy.

Responsibilities

• Contact customers to collect outstanding amounts.
• Achieve monthly targets for book value and reduce DSO.
• Maintain and update debtor records in the system.
• Prepare cash forecasts and monitor credit limits.
• Participate in weekly reviews with BU and Account Managers.
• Visit customers as required to resolve queries and collect payments.

Skills

Debt collection

ERP systems

Communication

Time management

Education

Matric / Credit Management

Tools

SAGE X3

Job description

POSITION: Senior Debtors Clerk

LOCATION: Midrand

REPORTING TO: Group Debtors Manager

ROLE DESCRIPTION

Collection and Management of Debtors Book

KEY PERFORMANCE AREAS

Financial

• Ensure contact is made with customers on your book and outstanding amounts are collected.
• Achieve monthly target of 70% of book value and reducing DSO days.
• Collect outstanding money within the terms granted and flag any late payments to the management and business by first week of new month to avoid further again.
• Cash Forecasting of payments due per balance on Debtors book.
• Ensure that client trades within the credit limits granted (CGIC or internal) and elevate to management where higher limits are required.
• Ensure that all credit and queries are dealt with timeously so that set targets are met.
• Maintaining Debtors data and ensuring accuracy and consistency in information on Great Plains System.
• Maintain confidentiality.
• Comments on outstanding invoices should be updated at all times so that when management extracts a detailed debtors age, they should have the latest feedback.
• Weekly meetings are to be held with Business Unit Managers and Account Managers.
• Regular client visits in person
• Effective decision-making skills.
• Effective verbal and listening communication skills.
• Effective written communication skills.
• Time management skills.
• Understand POPIA/FICA requirements.
• Experience in working with CGIC (Credit Guarantee Insurance Corporation)

Customers

• All statements and invoices are to be sent out by the 1st week of every month and ensure that a Debtors Age is sent weekly, and meetings are held with Business Unit Managers & Account Managers to discuss queries and resolutions, with appropriate feedback thereafter.
• In accordance with our Standard Operating Procedure, improve your collection process and build relationships with your Business Unit Managers & Account Managers, or customers and ensure payment within the terms and visit customers to understand their requirements and build relationships.
• Regular face to face meetings with your customers.

People Management / People Development

• Check that all necessary information and documentation is completed for credit to be granted and educate the internal and external customers on the criteria for credit to be approved.
• Bridge the gap between colleagues and departments and build team spirit to ensure your collection processes are met each month and establish teamwork and assist in meeting group targets set out by management.

QUALIFICATION AND EXPERIENCE

Required Qualification:

Minimum Qualification:

• Matric Certificate/Credit Management

Relevant Experience:

• Over 5 years' experience in a related environment.
• Experience in working on SAGE X3 would be preferable but is not a pre-requisite.

Relevant Experience Areas:

• Escalation of issues to the BU manager and senior management.
• Collection from debtors per terms granted or latest within a 45-day period.
• Queries must be discussed and escalated to the relevant account manager.
• Weekly meetings with BU managers and sales account managers to highlight problematic accounts which require escalation and resolution.
• Follow-up payments through escalations to all levels of a company for payment to be affected.
• Ensure that you respond to Group Debtors Manager and provide relevant feedback at all times.

CORE COMPETENCIES

FUNCTIONAL COMPETENCIES

• Independent
• Reliable
• Punctual
• Attention to detail

BEHAVIOURAL / LEADERSHIP COMPETENCIES

• Integrity
• Teamwork
• Networking / Building relationships
• Continuous learning and improvement

INDUSTRY RELATED COMPETENCIES

• Meticulous and Systematic
• Good communication and writing skills
• Good Microsoft Office skills (Excel, Word
• Meticulous and Systematic

BUSINESS / PROFESSIONAL COMPETENCIES

• Customer Service Orientation
• Service Management