Chief Customer Experience & Growth Leader

Tracker South Africa; Randburg; On-site; ZAR 700,000 - 1,000,000; Full time

Job summary

A leading customer service company in Randburg is seeking a Head of Customer Experience to oversee the strategy and execution of customer service objectives. This role is vital for enhancing customer satisfaction and operational efficiency. Ideal candidates will have extensive experience in call center management, a postgraduate degree in customer service, and strong people management skills. The position offers an opportunity to drive innovative service delivery across various platforms.

Qualifications

• 10 years management experience in Call Centres.
• 5 years' experience within customer services.
• Experience in Customer Experience Measurement and analyses advantageous.

Responsibilities

• Oversee the strategy and execution of customer experience objectives.
• Lead improvements in service delivery and operational efficiency.
• Manage all customer communications with the Marketing team.

Skills

Customer Experience Measurement

People Management

Strategic Leadership

Creative Thinking

Problem Solving

Education

Postgraduate degree in Customer Service

Tools

MS Office

MS Outlook

Job description

A leading customer service company in Randburg is seeking a Head of Customer Experience to oversee the strategy and execution of customer service objectives. This role is vital for enhancing customer satisfaction and operational efficiency. Ideal candidates will have extensive experience in call center management, a postgraduate degree in customer service, and strong people management skills. The position offers an opportunity to drive innovative service delivery across various platforms.