Customer Experience & Insights Lead

Woolworths Financial Services; Cape Town; On-site; ZAR 650,000 - 850,000; Full time

Job summary

A major financial service provider in Cape Town is seeking a Customer Experience Manager to lead its research and insights function. The ideal candidate will be responsible for managing customer research projects and collaborating with teams to enhance the customer journey. With 6-8 years of relevant experience and strong leadership skills, the selected candidate will play a critical role in driving customer strategy while overseeing a dedicated team. This position is a full-time opportunity, focusing on delivering high-impact insights that benefit both customers and the business.

Qualifications

• 6 – 8 years of experience in Financial Services/Consumer/Retail.
• 2 – 4 years in a management capacity.

Responsibilities

• Oversee delivery of Experience Design and Customer Research projects.
• Collaborate with business units to drive cohesive customer experience.
• Manage key supplier relationships and contracts.

Skills

Experience Design

Customer Journey management

Customer Research

Financial Management

Stakeholder engagement

Education

Undergraduate Qualification in Design / Information Studies / Consumer Behavior / Customer Research

Job description

A major financial service provider in Cape Town is seeking a Customer Experience Manager to lead its research and insights function. The ideal candidate will be responsible for managing customer research projects and collaborating with teams to enhance the customer journey. With 6-8 years of relevant experience and strong leadership skills, the selected candidate will play a critical role in driving customer strategy while overseeing a dedicated team. This position is a full-time opportunity, focusing on delivering high-impact insights that benefit both customers and the business.