Client Experience Manager — CX Strategy & Leadership

Hire Resolve; Pretoria; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading recruitment agency is seeking a Client Services Manager in Pretoria. This role involves managing the customer experience strategy and enhancing consumer satisfaction. Key responsibilities include implementing service projects, analyzing customer data, and ensuring the team meets professional standards. Ideal candidates will have significant Client Services experience in finance and strong leadership skills. The position offers an opportunity to create lasting customer relationships and influence team performance.

Qualifications

• Minimum 5-8 years of experience in Client Services within the financial industry.
• At least 3-5 years in a managerial role.
• Experience with customer surveys and analytics.

Responsibilities

• Shape and execute customer experience strategy.
• Implement customer service projects and updates.
• Analyze customer data to develop training strategies.

Skills

Customer orientation

Analytical skills

Project management

Leadership skills

Communication skills

Education

Matric

Tools

CRM systems

Job description

A leading recruitment agency is seeking a Client Services Manager in Pretoria. This role involves managing the customer experience strategy and enhancing consumer satisfaction. Key responsibilities include implementing service projects, analyzing customer data, and ensuring the team meets professional standards. Ideal candidates will have significant Client Services experience in finance and strong leadership skills. The position offers an opportunity to create lasting customer relationships and influence team performance.