Head of Loyalty & Customer Growth

Woolworths Financial Services; Cape Town; On-site; ZAR 1,200,000 - 1,500,000; Full time

Job summary

A financial services provider in Cape Town is seeking a Head of Loyalty to develop and execute loyalty strategies that enhance customer value. This senior role demands expertise in customer engagement and analytics, managing a team to drive loyalty initiatives and integration with retail partners. Successful candidates will possess 8-10 years of relevant experience and strong leadership abilities, with a focus on data-driven decision-making and innovation.

Qualifications

• 8-10 years of experience in loyalty program management, customer analytics, or related field.
• Minimum 5 years in a senior leadership role.
• Proven track record of developing and implementing successful loyalty strategies.

Responsibilities

• Lead the development and implementation of WFS's Customer Loyalty strategy.
• Drive innovation in loyalty offerings that create measurable business value.
• Direct the creation of loyalty-focused reporting and dashboards.
• Manage vendor relationships and technology partnerships.

Skills

Loyalty management expertise

Data & commercial analysis

Strong analytical and problem-solving abilities

Strategic thinking

Team leadership and development

Strong communication & diplomacy

Innovation and creative thinking

Education

Master's degree preferred in Business Administration, Marketing, Analytics

Bachelor's degree required in Business, Marketing, Statistics

Tools

CRM systems

Marketing automation platforms

Job description

A financial services provider in Cape Town is seeking a Head of Loyalty to develop and execute loyalty strategies that enhance customer value. This senior role demands expertise in customer engagement and analytics, managing a team to drive loyalty initiatives and integration with retail partners. Successful candidates will possess 8-10 years of relevant experience and strong leadership abilities, with a focus on data-driven decision-making and innovation.