Channel Growth Lead: Sales, Service & Digital

Absa Bank Limited; Bothaville; On-site; ZAR 1,000,000 - 1,500,000; Full time

Job summary

Absa Bank Limited is seeking an experienced Branch Leader to provide strategic and operational leadership for a large or complex branch, ensuring sustainable growth, governance, and outstanding customer outcomes in line with the bank’s strategy. You will drive branch commercial performance and lead teams across sales, service and digital channels.

Key responsibilities include managing risk, compliance, and audits, expanding market presence, and delivering multi-channel service models with strong

Qualifications

• Proven ability to translate regional strategy into branch execution.
• Full Branch P&L accountability and delivery of growth and profitability targets.
• Lead transformation, digital adoption, and inclusion initiatives.
• Ensure compliance and governance across operations and service delivery.

Responsibilities

• Lead nodal operations with accountability for people, process, and performance.
• Drive commercial growth and service excellence across multiple service points.
• Oversee verification, ID card issuing, and cash management processes.
• Inspire and empower teams to deliver exceptional customer experiences.
• Represent the branch in community engagements and external partnerships.

Skills

Strategic leadership

People management

Business acumen

Customer experience

Digital adoption

Regulatory compliance

Stakeholder engagement

Education

Bachelor's Degree in Banking

Bachelor's Degree in Business Administration

Job description

Absa Bank Limited is seeking an experienced Branch Leader to provide strategic and operational leadership for a large or complex branch, ensuring sustainable growth, governance, and outstanding customer outcomes in line with the bank’s strategy. You will drive branch commercial performance and lead teams across sales, service and digital channels.

Key responsibilities include managing risk, compliance, and audits, expanding market presence, and delivering multi-channel service models with strong