Channel Manager: Sales & Service (FAIS)

Absa Bank Limited; Bothaville; Presencial; ZAR 1.000.000 - 1.500.000; Jornada completa

Descripción de la vacante

Absa Bank Limited is seeking an experienced Branch Leader to provide strategic and operational leadership for a large or complex branch, ensuring sustainable growth, governance, and outstanding customer outcomes in line with the bank’s strategy. You will drive branch commercial performance and lead teams across sales, service and digital channels.

Key responsibilities include managing risk, compliance, and audits, expanding market presence, and delivering multi-channel service models with strong

Formación

• Proven ability to translate regional strategy into branch execution.
• Full Branch P&L accountability and delivery of growth and profitability targets.
• Lead transformation, digital adoption, and inclusion initiatives.
• Ensure compliance and governance across operations and service delivery.

Responsabilidades

• Lead nodal operations with accountability for people, process, and performance.
• Drive commercial growth and service excellence across multiple service points.
• Oversee verification, ID card issuing, and cash management processes.
• Inspire and empower teams to deliver exceptional customer experiences.
• Represent the branch in community engagements and external partnerships.

Conocimientos

Strategic leadership

People management

Business acumen

Customer experience

Digital adoption

Regulatory compliance

Stakeholder engagement

Educación

Bachelor's Degree in Banking

Bachelor's Degree in Business Administration

Descripción del empleo

Empowering Africa’s tomorrow, together…one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Belonging at AbsaAbsa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.Job SummaryTo provide strategic and operational leadership to a large or complex branch (or multiple service points), delivering sustainable growth, transformation objectives, strong governance, and exceptional customer outcomes in line with the bank’s strategy. Deliver branch commercial outcomes. Manage cash, devices, audits and compliance. Lead sales, service, and digital adoption. Represent the bank in the community. Develop future leaders.Job DescriptionKEY FOCUS AREASLead nodal operations with accountability for people, process, and performance.Drive commercial growth and service excellence across multiple (SSO’s)Oversee DHA, MVNO functions, ensuring efficient verification and ID smart card issuing.Strengthen compliance and operational integrity in civic services.Inspire and empower teams to deliver exceptional customer experiences.Expand market presence through oversight of RIB and External sales.Harness technology to optimize efficiency and innovation.Build resilient, high-performing teams aligned to strategic goals.Ensure delivery of all performance targets with commercial focus.Champion operational leadership that advances Africa’s service landscape.ACCOUNTABILITIES:Strategic LeadershipTranslate regional and national strategy into branch executionDrive transformation, digital adoption, and inclusion initiativesPosition the branch as a trusted financial partner in the communityBusiness PerformanceFull Branch P&L accountability (where applicable)Deliver growth, profitability, and productivity targetsOptimise multi-channel and integrated service modelsPeople & CultureLead senior branch leadership and management teamsBuild a leadership pipeline and succession plansFoster ethical leadership, engagement, and accountabilityRisk, Compliance & GovernanceOverall accountability for branch risk, conduct, and regulatory complianceManage audits, governance forums, and material risk eventsEnsure strong control environments and TCF adherenceExternal & Internal Stakeholder ManagementEngage key clients, community structures, and external partnersAct as a brand ambassador for the bankCustomer Experience:Deliver a consistently exceptional in-branch customer experience by proactively welcoming, guiding, and supporting customersPromote efficient service, alternative banking channels,Upholding Absa’s service standards, image, and brand in a safe, professional, and well‑managed branch environmentEducationBachelor`s Degrees and Advanced Diplomas: Banking, Bachelor`s Degrees and Advanced Diplomas: Business Administration