Cellular Services Consultant

Pepkor Lifestyle; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pepkor Lifestyle is seeking a results-driven Contracts Services associate to provide customers with cellular services and products, aiming to maximize profitability. You will promote contract products, handle applications, and address customers with a focus on service quality.

Key outputs include maximizing profitability, processing applications efficiently, and working in a customer-centric, team-oriented environment while maintaining attention to detail and strong communication skills.

Qualifications

• Matric or equivalent required.
• 1–2 years in retail is preferred.
• Contracts Services product knowledge required.
• Demonstrated risk management awareness.
• Proficient in MS Office (Word/Excel/Outlook).
• Strong written and verbal communication skills.
• Interpersonal and customer-service oriented.

Responsibilities

• Maximise the profitability of the Business Unit by achieving contract targets.
• Promote contract products to customers to maximise value and profitability.
• Process contract applications in line with required procedures.
• Deal with customers in a customer-centric manner.
• Demonstrate effective self-management and teamwork.

Skills

Customer service orientation

Interpersonal skills

Written and verbal communication

Attention to detail

Telephone etiquette

Teamwork

Target driven

Risk management

MS Office proficiency

Education

Matric

Tools

SAP Systems

Vodacom C3D

M2

MTN Ilula & OMS

Telkom CRM

AVS

PayJoy

Vumatel

Job description

Pepkor Lifestyle is seeking a results-driven Contracts Services associate to provide customers with cellular services and products, aiming to maximize profitability. You will promote contract products, handle applications, and address customers with a focus on service quality.

Key outputs include maximizing profitability, processing applications efficiently, and working in a customer-centric, team-oriented environment while maintaining attention to detail and strong communication skills.