Cellular Consultant

Pepkor Lifestyle; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pepkor Lifestyle is looking to fill a role that focuses on providing cellular services and products to customers, driving profitability for the business unit. You will work to achieve contract targets and promote products while ensuring contract applications are processed correctly.

Customer-centric service and collaborative teamwork are essential to success. The role requires Matric and 1–2 years in retail, with solid knowledge of contract services, risk management, and MS Office proficiency.

Qualifications

• Matric and 1–2 years in retail or contract services.
• Knowledge of Contracts Services products and risk management.
• Proficient in MS Office.
• Strong written and verbal communication.
• Interpersonal skills and customer focus.

Responsibilities

• Maximise profitability by hitting individual contract targets.
• Promote contract products to maximise unit value and profitability.
• Process contract applications in line with required procedures.
• Interact with customers in a customer-centric manner.
• Demonstrate self-management and teamwork.

Skills

Management Information Systems

SAP Systems

CRM tools

Sales acumen

IC policies & processes

Business operating model

Ethics awareness

Teamwork

Customer service

Attention to detail

Telephone etiquette

Target driven

Education

Matric

Tools

SAP Systems

Vodacom C3D

M2

MTN Ilula OMS

Telkom CRM

AVS

PayJoy

Vumatel

Job description

Purpose of the Role

To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability

Key Outputs

1. Maximise the profitability of the Business Unit by achieving individual contracts targets.
2. Promote contract products to customers in order to maximise the value and profitability of the Business Unit
3. Action the contracts applications process in line with required process
4. Deal with customers in a customer centric manner
5. Effective self-management and teamwork

Minimum Requirements

• Matric
• 1 – 2 years working experience in the retail industry
• Contracts Services product knowledge
• Risk management
• MS Office Proficiency
• Written and verbal communication skills
• Interpersonal skills

Skills & Knowledge

• Management Information Systems
• SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM , AVS, PayJoy & Vumatel
• Credit Services Sales Acumen
• In-depth knowledge of IC Polices, Practices, Processes and Procedures
• IC Business Operating Model
• Expressed and implied ethical responsibilities
• Team work
• Customer Service orientated
• Attention to detail
• Telephone etiquette
• Target driven