Cellular Consultant (Fixed Term Contract)

Pepkor Lifestyle; KwaZulu-Natal; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Pepkor Lifestyle is seeking a results-driven Contracts Services associate to provide customers with cellular services and products, aiming to maximize profitability. You will promote contract products, handle applications, and address customers with a focus on service quality.

Key outputs include maximizing profitability, processing applications efficiently, and working in a customer-centric, team-oriented environment while maintaining attention to detail and strong communication skills.

Qualifications

• Matric or equivalent required.
• 1–2 years in retail is preferred.
• Contracts Services product knowledge required.
• Demonstrated risk management awareness.
• Proficient in MS Office (Word/Excel/Outlook).
• Strong written and verbal communication skills.
• Interpersonal and customer-service oriented.

Responsibilities

• Maximise the profitability of the Business Unit by achieving contract targets.
• Promote contract products to customers to maximise value and profitability.
• Process contract applications in line with required procedures.
• Deal with customers in a customer-centric manner.
• Demonstrate effective self-management and teamwork.

Skills

Customer service orientation

Interpersonal skills

Written and verbal communication

Attention to detail

Telephone etiquette

Teamwork

Target driven

Risk management

MS Office proficiency

Education

Matric

Tools

SAP Systems

Vodacom C3D

M2

MTN Ilula & OMS

Telkom CRM

AVS

PayJoy

Vumatel

Job description

Purpose of the Role

To provide customers with cellular services and products in order to satisfy customer requirements and maximize the Business Units profitability

Key Outputs

1. Maximise the profitability of the Business Unit by achieving individual contracts targets.
2. Promote contract products to customers in order to maximise the value and profitability of the Business Unit
3. Action the contracts applications process in line with required process
4. Deal with customers in a customer centric manner
5. Effective self-management and teamwork

Minimum Requirements

• Matric
• 1 – 2 years working experience in the retail industry
• Contracts Services product knowledge
• Risk management
• MS Office Proficiency
• Written and verbal communication skills
• Interpersonal skills

Skills & Knowledge

• Management Information Systems
• SAP Systems, Vodacom C3D, M2, MTN Ilula & OMS, Telkom CRM , AVS, PayJoy & Vumatel
• Credit Services Sales Acumen
• In-depth knowledge of IC Polices, Practices, Processes and Procedures
• IC Business Operating Model
• Expressed and implied ethical responsibilities
• Team work
• Customer Service orientated
• Attention to detail
• Telephone etiquette
• Target driven