Cashier (Fixed Term Contract)

Pepkor Lifestyle; Roodepoort; On-site; ZAR 90,000 - 130,000; Full time

Job summary

Pepkor Lifestyle is seeking a detail-oriented Cashier for our retail team. You will process point-of-sale transactions, manage cash, and support cellular, credit, and service administration during downtime.

Role emphasizes accuracy, customer service, and adherence to company policies. Prior cash handling and retail experience preferred; SAP experience is advantageous.

Qualifications

• Grade 12 / Matric required.
• 2–3 years in retail environment.
• Practical experience in financial administration or cash handling roles.
• MS Word and MS Excel proficiency; SAP experience is advantageous.

Responsibilities

• Process POS transactions accurately and manage cash ups.
• Capture invoices electronically within 24 hours and attach to manuals.
• Promote add-on sales on customer purchases.
• Maintain TV licence registers and purchase TV licences as required.
• Balance cash ups and floats with supervision present.
• Ensure till points and workstations are secure and clean.
• Handle customer calls and provide service per the code.
• Assist with cellular, credit vetting, and value-added services sales.
• Coordinate customer repairs with vendors and track turnaround times.

Skills

Cash handling

Customer service

Numerical accuracy

Attention to detail

Teamwork

Education

Grade 12 / Matric certificate

Tools

MS Word

MS Excel

SAP

Job description

About The Role

We are seeking an attentive, customer-centric, and detail-oriented

About The Role

We are seeking an attentive, customer-centric, and detail-oriented Cashier to join our retail team. As the primary point of contact at our till points, you will be responsible for accurately processing point-of-sale transactions and maintaining store security standards. During transactional downtime, you will also provide vital support in cellular, credit, and service administration.

Key Responsibilities

• Point of Sale & Cash Management
• Accurately process all point-of-sale transactions and cash ups in strict compliance with company policies and procedures.
• Capture manual invoices electronically within 24 hours and attach electronic invoices to manual book copies.
• Actively promote and achieve targets for add-on sales on all customer purchases.
• Maintain and update TV licence registers and process all required TV licence purchases according to company regulations.
• Balance cash ups and floats against system totals in the presence of a Supervisor or Manager, ensuring float seals are checked and secured at shift ends.
• Operational Support & Security
• Ensure all till points and workstations are secure, clean, and ready for trading.
• Lock till points when unattended and update till passwords weekly.
• Deactivate merchandise tags upon customer checkout and verify cash/credit cards using UV light checks.
• Conduct credit card security checks, ensure item counts match invoice totals, and report any suspicious activities or shoplifting to management and security.
• Answer incoming calls within 3 rings using company standard greetings, taking accurate messages and transferring calls appropriately.
• Customer Service
• Provide exceptional, customer-centric service in alignment with the company service code.
• Handle customer complaints efficiently and timeously, escalating issues to line management when required.
• Ensure compliance with all consumer protection and retail legislation.
• Cellular, Credit & Value-Added Services (Ancillary)
• Assist customers with completing credit and cellular application forms, verifying supporting documentation in line with policy.
• Scan and submit completed credit/cellular agreements and provide customers with copies.
• Drive cellular, credit, and lay-by sales activities to meet monthly volume and target metrics.
• Offer value-added services such as extended warranties and insurance products.
• Customer Repairs Co-ordination (Ancillary)
• Receive, log, and dispatch customer repair items to authorized repair agents/vendors according to SLAs.
• Inform customers clearly regarding estimated repair turnaround times and follow up on repairs pending over 7 days.
• Ensure repair stock is safely stored in designated secured areas to minimize damaged or distressed stock write-offs.

Requirements & Qualifications

• Education: Grade 12 / Matric certificate.
• Experience: 2–3 years of experience in a retail environment.
• Financial/Admin Experience: Practical experience in financial administration or cash handling roles.
• Technical Skills:
• Basic computer literacy (MS Word, MS Excel).
• SAP experience is advantageous.
• Experience with cellular and credit vetting processes.
• Knowledge: Sound understanding of financial compliance legislation, supplier warranty procedures, and store repair agreements.

Core Competencies

• Strong numerical skills and high attention to detail.
• Excellent interpersonal, verbal, and written communication skills.
• Strong customer centricity and professional telephone etiquette.
• Ability to work well in a team, follow instructions, and adhere to principles and values.
• Target-driven with the ability to cope under pressure and handle setbacks constructively.