Sales Consultant (Waterfall)

JVR Software; Pretoria; On-site; ZAR 167,000 - 223,000; Full time

Job summary

JVR Software is seeking a Sales Consultant to deliver exceptional customer experiences at the cellular kiosk in Pretoria. You will drive sales of Vodacom products, Easy2Own devices, and SIM cards, while ensuring accurate daily, weekly, and monthly sales reporting.

Responsibilities include greeting customers, addressing needs, assisting with RICA, and guiding Easy2Own purchases through to activation. Strong communication, cash handling, and tech-savviness are essential for success.

Qualifications

• Previous retail or cellular sales experience is an advantage.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple customers efficiently.
• Basic numeracy and cash-handling skills.
• Attention to detail and strong organizational skills.
• Tech-savvy, with the ability to navigate sales platforms and POS systems.
• Ability to work independently and as part of a team.

Responsibilities

• Greeting customers and providing friendly, professional assistance.
• Deliver excellent customer service and address customer needs.
• Demonstrate knowledge of Vodacom prepaid deals and Easy2Own platform.
• Assist customers with the RICA process, ensuring all legal requirements are completed accurately.
• Guide customers through the Easy2Own device purchasing process, including setup and activation.
• Provide after-sales support, addressing customer queries and resolving issues efficiently.
• Maintain repair logs, communicate with customers about repair progress, and follow up as required.
• Process transactions accurately using cash, credit/debit cards, and other payment methods.
• Meet and exceed individual sales targets for SIM cards, devices, and accessory sales.
• Submit accurate daily, weekly, and monthly sales reports to company, including details of all transactions, activations, and customer interactions.
• Ensure the kiosk is clean, organized, and fully always stocked.
• Stay updated on new products, promotions, and company policies to provide accurate information to customers.

Skills

Retail Sales

Customer Service

Cash Handling

POS Systems

Product Knowledge

Teamwork

Tools

POS System

Job description

The Sales Consultant is responsible for delivering exceptional customer experience at the cellular kiosk, driving sales of Vodacom products, Easy2Own devices, and SIM cards, and ensuring accurate daily, weekly, and monthly sales reporting to company.

Responsibilities

• Greeting all customers to enter the kiosk and provide friendly, professional assistance.
• Deliver excellent customer service, understanding and addressing customer needs.
• Demonstrate comprehensive knowledge of Vodacom prepaid deals, promotions, and the Easy2Own platform.
• Assist customers with the RICA process, ensuring all legal requirements are completed accurately.
• Guide customers through the Easy2Own device purchasing process, including setup and activation.
• Provide after-sales support, addressing customer queries and resolving issues efficiently.
• Maintain organized repair logs, communicate with customers about repair progress, and follow up as required.
• Process transactions accurately using cash, credit/debit cards, and other payment methods.
• Meet and exceed individual sales targets for SIM cards, devices, and accessory sales.
• Submit accurate daily, weekly, and monthly sales reports to company, including details of all transactions, activations, and customer interactions.
• Ensure the kiosk is clean, organized, and fully always stocked.
• Stay updated on new products, promotions, and company policies to provide accurate information to customers.

Qualifications

• Previous retail or cellular sales experience is an advantage.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple customers efficiently.
• Basic numeracy and cash-handling skills.
• Attention to detail and strong organizational skills.
• Tech-savvy, with the ability to navigate sales platforms and POS systems.
• Ability to work independently and as part of a team.