CCMDD Operations & Quality Manager

Medipost; Pretoria; Presencial; ZAR 420.000 - 720.000; Jornada completa

Descripción de la vacante

Medipost is seeking an Operational Manager for CCMDD Order Processing to drive daily outputs, monitor SLA adherence, and supervise Pharmacist’s Assistants and Pharmacists to ensure quality and compliance. You will oversee QA logs, system monitoring, and escalation workflows while guiding a team through performance improvements.

This role requires SAPC registration with strong leadership, reporting capabilities, and capacity planning to meet daily targets in a fast-paced pharmacy environment.

Formación

• Manages daily/weekly/monthly workflows per CCMDD SLAs.
• Oversees QA logs and error management to reduce non-performance.
• Provides clinical guidance per GPP and supports pharmacists and assistants.

Responsabilidades

• Ensure department reaches daily output and maintains SLA benchmarks.
• Manage mailboxes and capacity planning for the Order Processing department.
• Conduct staff appraisals, development plans, and attendance/time-keeping oversight.

Conocimientos

Staff management

QA & QA logs

Capacity planning

Analytical skills

Communication skills

Problem-solving

Coaching & mentoring

Educación

Registered Pharmacist (SAPC)

Herramientas

Microsoft Office

Excel (Advanced)

Descripción del empleo

Medipost is seeking an Operational Manager for CCMDD Order Processing to drive daily outputs, monitor SLA adherence, and supervise Pharmacist’s Assistants and Pharmacists to ensure quality and compliance. You will oversee QA logs, system monitoring, and escalation workflows while guiding a team through performance improvements.

This role requires SAPC registration with strong leadership, reporting capabilities, and capacity planning to meet daily targets in a fast-paced pharmacy environment.