CBS Admin & Sales Support Specialist (Maternity Cover)

Optential Consulting; Wes-Kaap; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Optential Consulting is seeking a CBS Administrator in the Customer Business Support unit on a fixed-term maternity cover. You will handle sales administration, order processing, and internal coordination to ensure smooth operations across departments.

The role requires an organised, detail‑driven individual who excels in a team setting, can adapt to changing priorities, and maintains high customer service standards.

Qualifications

• Matric certificate and good computer literacy required.
• Experience in administration, sales support or customer service is advantageous.
• Familiarity with ERP or order-processing systems is beneficial.

Responsibilities

• Assist with processing sales orders, quotations, pro‑forma invoices and related documentation.
• Provide administrative support to Sales representatives and the wider team.
• Follow up on outstanding customer orders, enquiries and requests.
• Assist with customer communication and provide accurate feedback on order progress.
• Ensure customer and order information is accurately maintained on relevant systems.
• Assist with stock availability checks, allocations and outstanding back orders.
• Liaise with Warehouse and Logistics regarding order preparation, dispatches and deliveries.
• Follow up on outstanding serial numbers, documentation and stock‑related queries.
• Monitor assigned orders and identify potential delays requiring attention.
• Ensure relevant documentation is completed accurately and timeously.
• Support the team with daily administrative tasks and departmental requirements.
• Maintain accurate records, documentation and system information.
• Update and monitor assigned tasks on relevant task‑management systems.
• Assist with tracking outstanding actions and ensuring timely follow‑through.
• Support the team in maintaining established procedures and administrative standards.
• Liaise with Sales, Logistics, Warehouse, Technical and Finance as required.
• Assist in resolving day‑to‑day administrative and operational queries.
• Communicate delays or challenges promptly to the relevant team members.
• Ensure information is shared accurately between departments.
• Provide general administrative assistance during busy periods.

Skills

Customer service

Organisational skills

Communication

Teamwork

Proactive learning

Education

Matric certificate

Tools

ERP systems

Inventory software

Task management software

Job description

Optential Consulting is seeking a CBS Administrator in the Customer Business Support unit on a fixed-term maternity cover. You will handle sales administration, order processing, and internal coordination to ensure smooth operations across departments.

The role requires an organised, detail‑driven individual who excels in a team setting, can adapt to changing priorities, and maintains high customer service standards.