Catering Service Manager

Placements24; Stellenbosch; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training programs

Remote work setup

Job summary

Placements24 is seeking a Catering Service Manager to oversee premier catering services in Stellenbosch, Western Cape. The role focuses on delivering exceptional guest experiences, managing a team of service staff, and coordinating with culinary and logistics teams from a remote-first home-office setup.

The ideal candidate has strong leadership, organizational, and problem‑solving abilities, with a passion for hospitality and client satisfaction.

Qualifications

• 4+ years in catering or hospitality service management.
• Strong leadership, communication and interpersonal skills.
• Ability to work evenings, weekends, and public holidays.
• Ability to work remotely and autonomously.

Responsibilities

• Oversee all aspects of catering service delivery to ensure exceptional guest experiences.
• Lead, train, and motivate the catering service team to maintain high performance.
• Develop and implement service standards and protocols for consistency and quality.
• Be the main point of contact for clients on-site, addressing inquiries and resolving issues.
• Coordinate with culinary team to ensure timely delivery of food and beverages.
• Oversee event setup, service flow, and breakdown, ensuring timelines and specs are met.

Skills

Leadership

Event management

Client focus

Communication

Tools

Event management software

Office applications

Job description

About the Role

Our client is seeking a results-driven and client-focused Catering Service Manager to oversee their premier catering services in the renowned winelands region of Stellenbosch, Western Cape . This is a critical role responsible for ensuring the highest standards of service delivery, client satisfaction, and operational efficiency for a diverse portfolio of events. You will lead a dedicated team of service staff, coordinate with culinary and logistics departments, and act as the primary point of contact for clients during events. The ideal candidate possesses exceptional leadership qualities, a keen eye for detail, and a passion for creating memorable culinary experiences. This role demands strong organizational skills, problem-solving abilities, and the capacity to manage multiple priorities in a demanding environment. As a remote-first position, you will leverage technology to maintain seamless communication and oversight, driving excellence from your home office.

Key Responsibilities

Manage and supervise all aspects of catering service delivery, ensuring exceptional guest experiences. Lead, train, and motivate the catering service team, fostering a culture of professionalism and high performance. Develop and implement service standards and protocols to ensure consistency and quality. Act as the main point of contact for clients on-site, addressing inquiries and resolving issues promptly and effectively. Coordinate with the culinary team to ensure timely and accurate delivery of food and beverages. Oversee event setup, service flow, and breakdown, ensuring adherence to timelines and specifications. Manage inventory of service equipment, linens, and supplies, ensuring adequate stock and proper maintenance. Maintain strict adherence to health, safety, and hygiene regulations. Conduct post-event evaluations to gather feedback and identify areas for improvement. Collaborate with management on strategic planning, budget management, and operational enhancements.

Requirements

Minimum of 4 years of experience in catering management, event management, or hospitality service management. Proven track record of successfully managing service teams and delivering high-quality event experiences. Strong leadership, communication, and interpersonal skills. Excellent problem-solving abilities and decision‑making skills under pressure. Proficiency in event management software and standard office applications. In‑depth knowledge of food and beverage service standards, safety, and hygiene protocols. Ability to work flexible hours, including evenings, weekends, and public holidays, as required. A passion for hospitality and a commitment to exceeding client expectations. Must be highly organized, detail-oriented, and able to multitask effectively. Demonstrated ability to work autonomously and manage responsibilities remotely.

Benefits

This role offers a competitive salary, performance-based bonuses, and opportunities for professional development and career advancement within a growing organization. Enjoy the flexibility of a remote work setup while contributing to high-profile events in the beautiful Stellenbosch region. Our client provides a supportive and dynamic work environment that values innovation and excellence. Benefits may include health insurance, paid time off, and access to ongoing training programs. Join a team committed to delivering unparalleled catering services and making a significant impact in the vibrant South African hospitality sector.