Catering Service Manager

Placements24; East London; Hybrid; ZAR 320,000 - 480,000; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Comprehensive benefits package

Employee discounts on catering

Supportive team environment in East-L

Job summary

Placements24 in East London is seeking a Catering Service Manager to lead events, supervise front-of-house staff, and maintain exceptional service standards. The role combines onsite event oversight with remote administration, focusing on client satisfaction and seamless operations across the Eastern Cape.

You will manage a team of service staff, coordinate with kitchen and management, and ensure flawless execution of catering events while upholding company reputation.

Qualifications

• Proven experience in hospitality management or catering service supervision.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal abilities.
• Knowledge of food and beverage service standards.
• Ability to manage multiple tasks and remain calm under pressure.
• Comfortable working in a hybrid model, managing remote administrative duties and onsite service oversight.

Responsibilities

• Manage and supervise all aspects of catering service delivery during events.
• Lead, train, and motivate the service staff team to ensure exceptional customer experiences.
• Act as the main point of contact for clients during events, addressing needs and resolving issues promptly.
• Ensure adherence to service standards, menu execution, and presentation requirements.
• Oversee setup, service, and breakdown of events, maintaining a professional demeanor.
• Collaborate with the kitchen and management teams to ensure seamless event flow and client satisfaction.

Skills

Hospitality management

Leadership

Customer service

Event coordination

Job description

About the Role

Our client is seeking a dedicated and customer-focused Catering Service Manager to join their team in East London . This role is key to ensuring the highest standards of service delivery for all catering events, managing client relationships, and overseeing the front-of-house operations. You will lead a team of service staff, ensure seamless event execution, and play a vital role in maintaining client satisfaction and company reputation. The position requires a proactive individual capable of managing both onsite service delivery and remote administrative tasks, contributing to the success of events in the Eastern Cape .

Key Responsibilities

• Manage and supervise all aspects of catering service delivery during events.
• Lead, train, and motivate the service staff team to ensure exceptional customer experiences.
• Act as the main point of contact for clients during events, addressing needs and resolving issues promptly.
• Ensure adherence to service standards, menu execution, and presentation requirements.
• Oversee setup, service, and breakdown of events, maintaining a professional demeanor.
• Collaborate with the kitchen and management teams to ensure seamless event flow and client satisfaction.

Requirements

• Proven experience in hospitality management or catering service supervision.
• Strong leadership and team management skills.
• Excellent customer service and interpersonal abilities.
• Knowledge of food and beverage service standards and best practices.
• Ability to manage multiple tasks and remain calm under pressure.
• Comfortable working in a hybrid model , managing remote administrative duties and onsite service oversight.

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for career growth within the organization.
• Comprehensive benefits package.
• Employee discounts on catering services.
• A supportive and team-oriented work environment in East London .