Event Catering Staff Supervisor - High Volume Events

Placements24; East London; On-site; ZAR 96,000 - 152,000; Full time

Benefits offered by this job

Competitive hourly wage

Gratuities potential

Leadership experience

Dynamic team environment

Advancement opportunities

Regular performance feedback

Job summary

Placements24 in East London, Eastern Cape, is seeking an energetic Event Catering Staff Supervisor to oversee service at events across the region. You will lead catering staff, supervise setups, and ensure exceptional client satisfaction through teamwork and adherence to standards.

The ideal candidate has at least 3 years of supervisory experience in catering or events, strong leadership and communication skills, and the ability to stay composed under pressure during busy services.

Qualifications

• Minimum of 3 years of experience in a supervisory or leadership role within catering, hospitality, or events.
• Proven experience in managing and motivating service teams during events.
• Strong understanding of event service standards, food and beverage presentation, and protocol.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to remain calm and effective under pressure in a fast-paced environment.
• Physical stamina for standing, walking, and lifting during events.
• Flexibility to work varied shifts, including evenings, weekends, and public holidays, as dictated by event schedules.
• A positive attitude and a commitment to delivering high-quality service.
• Knowledge of health and safety regulations relevant to food service.
• Previous experience in setup and breakdown of event spaces is beneficial.

Responsibilities

• Supervise and guide a team of catering staff during events.
• Ensure efficient and professional setup of event spaces according to client specifications and company standards.
• Oversee the seamless execution of food and beverage service during events.
• Train and mentor new catering staff on service protocols, etiquette, and safety procedures.
• Monitor staff performance and provide constructive feedback.
• Address and resolve guest or client concerns promptly and professionally.
• Ensure adherence to health, safety, and hygiene standards throughout the event.
• Manage inventory of service items and report shortages or damages.
• Communicate effectively with the kitchen team and event managers to ensure cohesive operations.
• Assist with breakdown and cleanup procedures post-event.

Skills

Leadership

Staff management

Communication

Conflict resolution

Customer service

Flexibility

High stress tolerance

Job description

About the Role

Our client, a premier catering and events company in East London, Eastern Cape , is seeking an energetic and experienced Event Catering Staff Supervisor. This role is essential for overseeing the smooth execution of service during various events, ensuring exceptional client satisfaction through effective team management and adherence to service standards. You will lead and direct catering staff, manage event setups, and troubleshoot any issues that arise during service. The ideal candidate possesses strong leadership qualities, excellent interpersonal skills, and a passion for delivering outstanding hospitality. This is a great opportunity to join a well-respected organization and contribute to the success of memorable events across East London and the surrounding areas.

Key Responsibilities

• Supervise and guide a team of catering staff (servers, bartenders, setup crew) during events.
• Ensure efficient and professional setup of event spaces according to client specifications and company standards.
• Oversee the seamless execution of food and beverage service during events.
• Train and mentor new catering staff on service protocols, etiquette, and safety procedures.
• Monitor staff performance and provide constructive feedback.
• Address and resolve any guest or client concerns promptly and professionally.
• Ensure adherence to health, safety, and hygiene standards throughout the event.
• Manage inventory of service items and report any shortages or damages.
• Communicate effectively with the kitchen team and event managers to ensure cohesive operations.
• Assist with breakdown and cleanup procedures post-event.

Requirements

• Minimum of 3 years of experience in a supervisory or leadership role within the catering, hospitality, or events industry.
• Proven experience in managing and motivating service teams during events.
• Strong understanding of event service standards, food and beverage presentation, and protocol.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Ability to remain calm and effective under pressure in a fast-paced environment.
• Physical stamina for standing, walking, and lifting during events.
• Flexibility to work varied shifts, including evenings, weekends, and public holidays, as dictated by event schedules.
• A positive attitude and a commitment to delivering high-quality service.
• Knowledge of health and safety regulations relevant to food service.
• Previous experience in setup and breakdown of event spaces is beneficial.

Benefits

• Competitive hourly wage and potential for gratuities.
• Opportunity to work with a leading catering provider in East London .
• Gain valuable leadership experience in the events industry.
• Be part of a dynamic and professional team environment.
• Work at diverse and exciting event venues.
• Potential for advancement within the company.
• Regular performance feedback and support.
• Contribute to creating exceptional experiences for clients.