Case Manager

OneDome; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

OneDome is seeking a Case Manager to provide administrative support and outstanding service to clients, taking ownership of mortgage cases from application through to completion. You will proactively manage client expectations and maintain accurate records across internal systems throughout the full lifecycle.

You will liaise with lenders, solicitors and estate agents to ensure cases progress smoothly, manage a large pipeline, and drive applications to offer with precision and timely delivery.

Qualifications

• Strong knowledge of the UK property market with a good understanding of mortgage processes.
• Excellent written and verbal communication skills.
• Highly organised with the ability to prioritise effectively in a fast-paced environment.
• Comfortable working under pressure while meeting agreed service standards.
• Professional, confident, and approachable with an excellent telephone manner.
• Strong problem-solving skills with the ability to handle complex cases.
• Client-focused, with a commitment to delivering a consistently high level of service.

Responsibilities

• Deliver an outstanding, efficient service by proactively managing client expectations and providing regular updates from application through to completion
• Maintain accurate and up-to-date records across internal systems throughout the full application lifecycle
• Build and sustain strong working relationships with internal teams and external partners, including Lenders, Solicitors, and Estate Agents
• Liaise with lenders, clients, and third parties to ensure cases progress as efficiently and smoothly as possible
• Proactively manage a large pipeline of active applications, acting as the main point of contact throughout the process
• Drive mortgage applications through to offer in a timely and efficient manner
• Maintain a consistently high level of accuracy and attention to detail

Skills

Mortgage knowledge

Written & verbal communication

Organised & prioritisation

Working under pressure

Telephone manner

Problem solving

Client focused service

Job description

Purpose of role

As a Case Manager you will be required to provide administrative support and outstanding service to our clients. You will take ownership of your clients’ mortgage cases throughout the application process.

Responsibilities

• Deliver an outstanding, efficient service by proactively managing client expectations and providing regular updates from application through to completion
• Maintain accurate and up-to-date records across internal systems throughout the full application lifecycle
• Build and sustain strong working relationships with internal teams and external partners, including Lenders, Solicitors, and Estate Agents
• Liaise with lenders, clients, and third parties to ensure cases progress as efficiently and smoothly as possible
• Proactively manage a large pipeline of active applications, acting as the main point of contact throughout the process
• Drive mortgage applications through to offer in a timely and efficient manner
• Maintain a consistently high level of accuracy and attention to detail

Skills

• Strong knowledge of the UK property market with a good understanding of mortgage processes
• Excellent written and verbal communication skills
• Highly organised with the ability to prioritise effectively in a fast-paced environment
• Comfortable working under pressure while meeting agreed service standards
• Professional, confident, and approachable with an excellent telephone manner
• Strong problem-solving skills with the ability to handle complex cases
• Client-focused, with a commitment to delivering a consistently high level of service

Experience

• Customer Service Experience.
• Office/ administration experience.
• Previous regulatory or financial industry experience is desirable