Remote Mortgage Administrator & Client Support

D2B; South Africa; Remote; ZAR 482,000 - 614,000; Full time

Job summary

Mortgage Style, a UK mortgage brokerage, is seeking an organised, proactive Mortgage Administrator & Client Support specialist to join as a dedicated remote team member. This role blends mortgage case progression with warm client contact, ensuring enquiries are answered promptly while existing applications move forward behind the scenes.

As you gain experience, opportunities to take on more complex administration arise, working closely with the UK team to manage daily pipelines and deliver an

Qualifications

• Familiarity with UK mortgage processes or financial services administration.
• Excellent spoken and written English with clear telephone manner.
• Strong organizational skills and multi-case management.
• Self-motivated, able to work autonomously from home.

Responsibilities

• Queue management and following up on outstanding actions.
• Proactive third-party chasing with lenders, valuers and solicitors.
• Monitor pipelines and keep meticulous records.
• Provide operational support to UK team during peak periods.
• Respond promptly to inquiries and book appointments with mortgage advisers.
• Track interactions and schedule outcomes in the CRM.

Skills

UK mortgage knowledge

English communication

Case management

Proactive follow-up

CRM familiarity

Independent remote work

Tools

GoHighLevel CRM

Job description

Mortgage Style, a UK mortgage brokerage, is seeking an organised, proactive Mortgage Administrator & Client Support specialist to join as a dedicated remote team member. This role blends mortgage case progression with warm client contact, ensuring enquiries are answered promptly while existing applications move forward behind the scenes.

As you gain experience, opportunities to take on more complex administration arise, working closely with the UK team to manage daily pipelines and deliver an