Care Coordinator: Scheduling & Client Care Specialist

Modern Day Talent; South Africa; On-site; ZAR 183,000 - 219,000; Full time

Job summary

Modern Day Talent is recruiting a Care Coordinator for a UK domiciliary care client, expanding its South African team to provide dedicated administrative support to UK operations.

The role is primarily administrative and coordinating, ensuring clients receive consistent, high-quality care by scheduling Healthcare Assistants, maintaining records and responding to evolving needs. Training is provided.

Qualifications

• Strong written and verbal communication skills.
• Excellent telephone and email communication.
• Good computer literacy and confidence in learning new systems and software.
• Strong organisation and time management skills.
• Ability to manage competing priorities and respond quickly when circumstances change.
• A flexible and adaptable approach to work.
• Strong attention to detail and the ability to maintain accurate records.
• Empathy and active listening skills.

Responsibilities

• Manage a portfolio of hourly care clients and build strong, professional relationships with clients and their representatives.
• Build positive working relationships with Healthcare Assistants and understand their availability and support requirements.
• Create and manage Healthcare Assistant rotas, ensuring continuity of care for clients.
• Coordinate and resolve last-minute changes to client rotas.
• Complete new client processes to support a safe and smooth start to care.
• Conduct client check-in calls to understand satisfaction, needs and any concerns.
• Communicate with clients and Healthcare Assistants to resolve issues and proactively respond to concerns.
• Keep client support plans, guides and information up to date.
• Maintain accurate records, statistics and reports within the relevant care management systems.
• Identify and escalation potential safeguarding concerns to the appropriate team.
• Share Healthcare Assistant profiles with clients where required.
• Record client feedback and Net Promoter Scores and communicate relevant information to management.
• Respond to correspondence, reviews and updates in a timely manner.
• Use client and Healthcare Assistant availability to identify opportunities for improved service delivery and business growth.
• Identify potential process improvements and contribute ideas to improve the way the team works.
• Maintain confidentiality and professional boundaries when handling client information.

Skills

Communication

Time management

Organisational skills

Empathy

Attention to detail

Tools

CRM

Care management software

Job description

Modern Day Talent is recruiting a Care Coordinator for a UK domiciliary care client, expanding its South African team to provide dedicated administrative support to UK operations.

The role is primarily administrative and coordinating, ensuring clients receive consistent, high-quality care by scheduling Healthcare Assistants, maintaining records and responding to evolving needs. Training is provided.