Cape Town Social Media Experience Host

Betway Group

Cape Town

On-site

ZAR 180,000 - 260,000

Full time

4 days ago

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Benefits offered by this job

Employee Assistance Programme

Learning and development programmes

Job summary

Betway Group is seeking a Social Media Customer Experience Host to manage customer interactions on platforms like Facebook, Instagram and X from our Cape Town office. You will resolve queries, moderate conversations and protect the Betway and Jackpot City brands through proactive engagement.

Bring 2–4 years of customer service or community management experience, plus a relevant diploma or degree. The role emphasizes clear written communication, digital fluency and close collaboration with

Qualifications

2–4 years' experience in customer service, social care, community management or contact centre.
Diploma or Degree in Communications, PR, Marketing, Journalism, Digital Media or related field advantageous.
Excellent written communication and ability to adapt tone to audiences.

Responsibilities

Respond to customer queries, complaints, comments and direct messages across social platforms.
Moderate conversations and manage brand sentiment to protect reputation.
Identify sentiment trends and provide insights to social and marketing teams.
Escalate complex issues to appropriate teams with timely resolution.
Monitor brand mentions, reviews and conversations on Trustpilot, Reddit and app stores.
Ensure all interactions are accurate, professional and aligned to the brand voice.