Social Media Customer Experience Host

Digioutsource; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

DigiOutsource is seeking a Social Media Customer Experience Host to voice Betway and Jackpot City across social channels, guiding customers through queries while upholding brand reputation. You will resolve issues, moderate conversations, and help shape how customers engage with our brands online.

This role focuses on delivering exceptional support around the clock, monitoring sentiment, and ensuring positive customer journeys across Facebook, Instagram, X and related platforms within a

Responsibilities

• Respond to customer queries, complaints, comments, and direct messages across Facebook, Instagram, X, and selected third‑party platforms such as Trust Pilot, Reddit and other review sites.
• Assist customers with service‑related enquiries, including deposits, withdrawals, account access, verification, CRM, promotional, and technical issues.

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

Betway is one of Africa's leading sports betting and gaming brands, operating across eight markets on the continent. In Africa, we power one of the most engaged sports-betting communities in the country — spanning football, rugby, cricket, tennis and beyond. Our social media presence is central to how we connect with fans, celebrate sport and drive brand love in a fast-moving, competitive market

Who we’re looking for

We're looking for passionate, customer-obsessed individuals who thrive in fast-paced digital environments and understand the power of every customer interaction.

As a Social Media Customer Experience Host, you'll be the voice of Betway and Jackpot City across our social platforms, helping customers navigate their queries while protecting and enhancing our brand reputation. Whether you're resolving a withdrawal query, responding to a customer complaint, moderating a conversation, or identifying emerging sentiment trends, you'll play a critical role in shaping how customers experience our brands online.

Why we need you

Our customers engage with Betway and Jackpot City around the clock, and social media is often their first point of contact. We need someone who can deliver exceptional customer support, moderate conversations, and manage brand sentiment across our social channels. Your ability to resolve issues, build trust, and protect our reputation will help create positive customer experiences and strengthen our brands every day.

What you’ll do

In this role, you will:

Respond to customer queries, complaints, comments, and direct messages across Facebook, Instagram, X, and selected third-party platforms such as Trust Pilot, Reddit and other review sites.

Assist customers with service-related enquiries, including deposits, withdrawals, account access, verification, CRM, promotional, and technical issues.

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