Engagement‑Focused Social Media Community Manager

CallForce; Cape Town; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A dynamic consulting agency in Cape Town is seeking a passionate Social Media Community Manager. The ideal candidate will ensure high-quality customer service and community engagement through various social media platforms. Responsibilities include developing content strategies, responding to inquiries, and fostering relationships. Applicants should have excellent communication skills, a customer-focused attitude, and the ability to adapt to a flexible work schedule, including evenings and weekends.

Qualifications

• Excellent written communication skills.
• Strong problem-solving and logical thinking.
• Multitasking and adaptability.
• Customer-focused attitude (empathy, patience).
• Flexibility for evenings, weekends, and holidays.

Responsibilities

• Develop and implement content and community strategies.
• Manage content implementation and community engagement.
• Build internal and external relationships.
• Moderate social platforms and engage with communities.
• Document customer interactions.
• Meet/exceed performance targets.

Skills

Excellent communication (written & verbal)

Social media expertise

Community analysis and behavior understanding

Data analysis and insights

Attention to detail

Creative thinking

Organizational skills

Ability to work under pressure

Cross-functional team collaboration

Sports knowledge

Sponsorship landscape experience

Education

Matric qualification

Tools

Computer proficiency

Familiarity with chat/messaging platforms

Job description

A dynamic consulting agency in Cape Town is seeking a passionate Social Media Community Manager. The ideal candidate will ensure high-quality customer service and community engagement through various social media platforms. Responsibilities include developing content strategies, responding to inquiries, and fostering relationships. Applicants should have excellent communication skills, a customer-focused attitude, and the ability to adapt to a flexible work schedule, including evenings and weekends.