Gaming Brand Social Media Experience Host

DigiOutsource; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

DigiOutsource is seeking a Social Media Customer Experience Host to voice Betway and Jackpot City across social channels, guiding customers through queries while upholding brand reputation. You will resolve issues, moderate conversations, and help shape how customers engage with our brands online.

This role focuses on delivering exceptional support around the clock, monitoring sentiment, and ensuring positive customer journeys across Facebook, Instagram, X and related platforms within a

Responsibilities

• Respond to customer queries, complaints, comments, and direct messages across Facebook, Instagram, X, and selected third‑party platforms such as Trust Pilot, Reddit and other review sites.
• Assist customers with service‑related enquiries, including deposits, withdrawals, account access, verification, CRM, promotional, and technical issues.

Job description

DigiOutsource is seeking a Social Media Customer Experience Host to voice Betway and Jackpot City across social channels, guiding customers through queries while upholding brand reputation. You will resolve issues, moderate conversations, and help shape how customers engage with our brands online.

This role focuses on delivering exceptional support around the clock, monitoring sentiment, and ensuring positive customer journeys across Facebook, Instagram, X and related platforms within a