Cape Town IT Operations Lead

CallForce; Cape Town; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A BPO services provider in Cape Town is seeking an experienced IT Manager to oversee all IT operations within the organization. The successful candidate will lead a dedicated team, ensuring sustainable infrastructure management and compliance with all regulatory requirements. Key responsibilities include managing vendor relationships, performance optimization of IT systems, and conducting regular risk assessments. Ideal applicants will have significant experience in BPO environments and strong knowledge of IT management processes.

Qualifications

• 5–7 years' experience in IT, with at least 3 years in a management role.
• Experience in BPO, call center, or telecom environments.
• Strong knowledge of dialler system functionality and management.

Responsibilities

• Lead and manage all IT operations within the region.
• Ensure optimal performance of systems critical to operations.
• Coordinate with vendors to support regional IT needs.
• Conduct regular IT audits and risk assessments.

Skills

IT operations management

Cybersecurity

Vendor coordination

Team leadership

Education

Bachelor’s Degree in Information Technology

Tools

Dialler systems

Network infrastructure

VPNs

Job description

A BPO services provider in Cape Town is seeking an experienced IT Manager to oversee all IT operations within the organization. The successful candidate will lead a dedicated team, ensuring sustainable infrastructure management and compliance with all regulatory requirements. Key responsibilities include managing vendor relationships, performance optimization of IT systems, and conducting regular risk assessments. Ideal applicants will have significant experience in BPO environments and strong knowledge of IT management processes.