BPO Operations & People Leader

Outsourcing To South Africa; South Africa; On-site; ZAR 40,000 - 60,000; Full time

Job summary

A leading Business Process Outsourcing firm in South Africa is seeking an experienced Operations Manager. The role entails overseeing multiple BPO campaigns, ensuring operational excellence, managing client relationships, and fostering a high-performance culture. Candidates should possess at least 5-7 years of management experience in a BPO environment, alongside strong leadership and financial acumen. This position is full-time, focused on driving business success for global clients.

Qualifications

• Minimum of 5-7 years of management experience in a BPO or Contact Centre environment.
• Proven track record of managing large-scale campaigns and meeting client SLAs.
• Strong understanding of operational finance and cost control principles.

Responsibilities

• Direct daily operations across assigned BPO campaigns to meet performance targets.
• Build client relationships and lead regular business review meetings.
• Cultivate an engaging work environment to promote employee satisfaction.

Skills

Leadership Skills

Financial Acumen

BPO Expertise

Client Relationship Management

Process Improvement

Education

Tertiary qualification (Diploma or Degree) in Business Management

Job description

A leading Business Process Outsourcing firm in South Africa is seeking an experienced Operations Manager. The role entails overseeing multiple BPO campaigns, ensuring operational excellence, managing client relationships, and fostering a high-performance culture. Candidates should possess at least 5-7 years of management experience in a BPO environment, alongside strong leadership and financial acumen. This position is full-time, focused on driving business success for global clients.