Senior Operations Leader, BPO & Financial Services

CallForce; Cape Town; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A leading BPO services provider seeks a Senior Operations Manager in Cape Town to oversee the operational delivery of financial services campaigns. The ideal candidate will have 5-8 years of senior operations experience in a BPO or financial services environment, focusing on driving business performance, compliance, and client satisfaction. Key responsibilities include strategic leadership, operational performance, and client management. This role seeks to enhance operational efficiency and ensure adherence to regulatory standards.

Qualifications

• 5–8 years' experience in senior operations leadership within a BPO or financial services environment.
• Proven success in managing insurance, lending, or financial support processes at scale.
• Hands-on experience managing large teams and multiple client portfolios.

Responsibilities

• Lead and oversee operational delivery of financial services campaigns.
• Drive achievement of SLAs for productivity, quality, and customer satisfaction.
• Ensure compliance with regulatory principles and policies.

Skills

Workforce and performance management tools

Analytical skills

CRM systems

BI tools

Client reporting platforms

Education

Matric / Grade 12

Job description

A leading BPO services provider seeks a Senior Operations Manager in Cape Town to oversee the operational delivery of financial services campaigns. The ideal candidate will have 5-8 years of senior operations experience in a BPO or financial services environment, focusing on driving business performance, compliance, and client satisfaction. Key responsibilities include strategic leadership, operational performance, and client management. This role seeks to enhance operational efficiency and ensure adherence to regulatory standards.