IT Manager

CallForce; Cape Town; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A BPO services provider in Cape Town is seeking an experienced IT Manager to oversee all IT operations within the organization. The successful candidate will lead a dedicated team, ensuring sustainable infrastructure management and compliance with all regulatory requirements. Key responsibilities include managing vendor relationships, performance optimization of IT systems, and conducting regular risk assessments. Ideal applicants will have significant experience in BPO environments and strong knowledge of IT management processes.

Qualifications

• 5–7 years' experience in IT, with at least 3 years in a management role.
• Experience in BPO, call center, or telecom environments.
• Strong knowledge of dialler system functionality and management.

Responsibilities

• Lead and manage all IT operations within the region.
• Ensure optimal performance of systems critical to operations.
• Coordinate with vendors to support regional IT needs.
• Conduct regular IT audits and risk assessments.

Skills

IT operations management

Cybersecurity

Vendor coordination

Team leadership

Education

Bachelor’s Degree in Information Technology

Tools

Dialler systems

Network infrastructure

VPNs

Job description

IT Manager – Cape Town

Job Purpose

The IT Manager is responsible for managing and supporting all IT operations within our Cape Town offices, while supporting the broader national IT team, ensuring the availability, stability, and security of systems in the Cape Town operation. The role focuses on delivering effective IT support for operations, maintaining infrastructure, and ensuring compliance with company standards and regulatory requirements.

Key Responsibilities

• Lead and manage all IT operations within the assigned region, including infrastructure, connectivity, and end-user support.
• Ensure optimal performance and uptime of systems critical to operations (e.g., diallers,).
• Oversee the installation, configuration, and maintenance of IT assets including servers, networks, telephony systems, desktops, and security tools.
• Act as the regional escalation point for high-impact incidents and ensure resolution within SLA.
• Coordinate with vendors and service providers to support regional IT needs (e.g., ISPs, telecom providers, hardware suppliers).
• Support new site setups, campaign rollouts, expansions, and relocations within the region.
• Ensure data protection, cybersecurity, and compliance with POPIA, GDPR, and internal IT governance policies.
• Conduct regular IT audits, risk assessments, and disaster recovery drills for regional sites.
• Monitor IT asset inventory and coordinate procurement, deployment, and lifecycle management of equipment in the region.
• Lead, coach, and develop the IT support team, ensuring high levels of service delivery and professionalism.

Minimum Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field
• Minimum 5–7 years’ experience in IT, with at least 3 years in a management role
• Experience in BPO, call centre, or telecom environments is essential
• Strong knowledge of dialler system functionality and management
• Proficient in network infrastructure, firewalls, VPNs, Windows/ servers

Preferred Certifications

• CompTIA Network+ / Security+
• CCNA or similar networking certifications
• ITIL certification

Email cv: [e-mail]