Call Centre Operator (Fixed-Term Contract)

ADvTECH; Midrand; On-site; ZAR 134,000 - 201,000; Part time

Job summary

Emeris Online in Midrand seeks Call Centre Operator candidates for fixed-term contracts. The role involves making initial calls within 24 hours, assessing entry requirements, and offering alternatives where needed to prospective students.

Responsibilities include capturing student details in SIMS, scheduling Distance Student Advisor consultations, discussing courses, handling queries, and assisting with admin tasks. Matric is essential; 1–2 years in sales/admin/telemarketing preferred.

Qualifications

• High level of accuracy in typing and data capturing.
• Well spoken over the telephone with clear communication.
• Excellent organisational and administrative skills.

Responsibilities

• Make initial telephonic contact with prospective students within 24 hours.
• Assess whether students meet entry requirements and offer alternatives if needed.
• Capture student details accurately in the database and SIMS.
• Book consultations for Distance Student Advisors and discuss courses in detail.
• Assist with post-application tasks and related admin work.

Skills

Data entry accuracy

Telephone communication

Organisational skills

Education

Matric/Grade 12

Relevant tertiary qualification (preferred)

Tools

SIMS database

Job description

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Online has vacancies for Call Centre Operator positions (Fixed-Term Contract).

Fulfilling Telesales Function

• Makes initial telephonic contact with prospective students within 24 hours.
• Establish as to whether or not the student meets the entry requirements
• If the student does not meet the entry requirements, offer an alternative course.
• Acquires and capturing student's details for the database.
• Captures student's details on the database.
• Books consultations for the Student Advisors (Distance)
• Discusses the course(s) in detail.
• Manages the Lead to Application conversion rate as set out by the HSR.
• Responds to prospect / student queries and concerns.
• Advises students of the application and registration closing date.
• Completes confirmation calls / reschedule appointments.
• Completes SIMS records to track activity.

General Activities

• Assist the Head: Student Recruitment with any related admin / marketing tasks.
• Assisting the Student Advisors with post application tasks such as collecting payments and documentation.
• Capturing of database on SIMS.

Competencies required:

• High level of accuracy required in both typing and data capturing
• Well spoken over the telephone
• Excellent organisational and administration skills

Minimum Qualification requirements:

• Matric essential, relevant tertiary qualification is recommended however not essential.

Minimum Work Experience requirements:

• Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience/ Telemarketing.

Salary:

• Competitive salary commensurate with experience.

Emerisisan Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.