Telesales & Admissions Coordinator (Fixed-Term)

Emeris; South Africa; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Emeris Online is seeking Call Centre Operator for a fixed-term contract to drive telesales and recruitment activities. The role involves making initial calls, verifying entry requirements, advising on alternatives, and capturing student data for the SIMS database.

You will book consultations for distance advisors and handle inquiries with a focus on conversions. Responsibilities include data integrity, follow-ups, and administrative support to the Student Recruitment team.

Qualifications

• Matric essential; related tertiary qualification recommended but not essential.
• Minimum 1-2 years in Sales/Admin/Marketing/Customer experience/Telemarketing.

Responsibilities

• Make initial telephonic contact with prospective students within 24 hours.
• Establish whether the student meets entry requirements.
• If not, offer an alternative course.
• Capture student details for the database.
• Capture student details on the database (SIMS).
• Book consultations for the Distance Student Advisors.
• Discuss the course details.
• Manage Lead-to-Application conversion rate as set by the HSR.
• Respond to prospect/student queries and concerns.
• Advise students of application and registration closing dates.
• Complete confirmation calls / reschedule appointments.
• Complete SIMS records to track activity.
• Assist the Head: Student Recruitment with admin/marketing tasks.
• Assist Student Advisors with post-application tasks such as payments and documentation.
• Capture database on SIMS.

Skills

Typing accuracy

Telephone communication

Organizational skills

Education

Matric

Tertiary qualification recommended

Tools

SIMS

Job description

Emeris Online is seeking Call Centre Operator for a fixed-term contract to drive telesales and recruitment activities. The role involves making initial calls, verifying entry requirements, advising on alternatives, and capturing student data for the SIMS database.

You will book consultations for distance advisors and handle inquiries with a focus on conversions. Responsibilities include data integrity, follow-ups, and administrative support to the Student Recruitment team.