Registration Support Centre Agent (Fixed - Term Contract)

Advtech; Gauteng; On-site; ZAR 134,000 - 190,000; Full time

Job summary

Emeris Online has a vacancy for a Registration Support Centre Agent on a fixed-term contract. The role focuses on handling registration-related queries from home-based students and providing end-to-end support across all study modes.

The ideal candidate will have strong communication skills, be organized and service-oriented, and be comfortable with Word and Excel. Drivers license and own transport are essential.

Qualifications

• Minimum of Grade 12/Matric.
• A Degree/Diploma (NQF 6) in a related field is advantageous.

Responsibilities

• Handle registration-related queries from students registering from home.
• Provide end-to-end registration support for all study modes.
• Call students to register and follow up on documents.
• Data capturing and ad hoc administrative tasks.

Skills

Interpersonal skills

Methodical

MS Word

MS Excel

Driver's license

Verbal & written communication

Organisation skills

Service orientation

Initiative

Follow up skills

Education

Grade 12/Matric

Related degree/diploma advantageous

Tools

MS Word

MS Excel

Job description

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support. Emeris Online has a vacancies for Registration Support Centre Agent positions(Fixed - Term Contract).

Duties and Responsibilities

• To ensure that registration related queries received by students registering from home are received, resolved and or escalated.
• To provide end-to-end registration support to students registering for all modes of study.
• Calling students to come and register
• Calling students to follow up on documents
• Data capturing
• Ad hoc administrative tasks

Competencies required:

• Good interpersonal skills
• Must be methodical/systematic
• Experience in Word & Excel essential
• Driver's license and own transport essential
• Excellent communication skills (verbal & written) and telephone manner
• Superior organisational and administrative skills
• Best suited to a service-oriented person
• Friendly, presentable, organised and able to work well under pressure
• High Initiative
• Excellent follow up skills

Minimum Education requirements:

• Minimum of Grade 12/Matric
• A Degree/ Diploma (NQF 6) in a related field is advantageous.

MinimumWork Experience requirements:

• A minimum of 1-2 years relevant (Reception/Admin) working experience. Must be computer literate (Word & Excel)

Salary:

• Competitive salary commensurate with experience.

Emeris isan Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.