Call Centre Agent - Outbound (Makro Mbombela) FTC (Portuguese Speaking)

Massmart; Johannesburg; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Massmart is hiring for a customer service position in Johannesburg, South Africa. The role involves serving customers via telephone and email, recruiting new customers, and providing excellent service to maintain client relationships. Candidates should possess a Matric certificate, 1-2 years of customer service sales experience, and be bilingual in English and Portuguese. The position emphasizes teamwork, administration, and effective communication with customers, especially in the retail environment.

Qualifications

• 1-2 years of customer service sales experience required.
• Must be able to speak both English and Portuguese.

Responsibilities

• Recruit customers in Mozambique.
• Service existing customers to grow their spent.
• Handle telephone calls efficiently.

Skills

Customer service

Sales experience

Bilingual in English and Portuguese

Education

Matric

Job description

Serves customers by taking telephone, fax and email orders. Provide excellent service to customers by keeping them up to date with product information on a regular basis. Recruit new customers and grow existing customers through customer analysis.

FUNCTIONS/RESPONSIBILITIES

Customer Service

• Recruit customers in Mozambique
• Service existing customers to grow their spent
• Effective customer interaction, recruitment and maintenance through outbound call Centre
• Handle telephones calls efficiently
• Have product knowledge
• Meet and greet Portuguese customers in the store and provide assistance where required

Administration and Reporting

• Daily and Monthly reporting on sales and customer performance
• Provide report on new customers
• Take orders

Teamwork and Self Management

• Follow through and ensure that personal quality and performance standards are met
• Demonstrate consistent application of group and company procedures and policies
• Plan and priorities tasks

Minimum Academic, Professional Qualifications & Experience required for this position

Matric

1-2 years customer service sales experience

Must be able to speak English and Portuguese

Employment Equity Policy Requirements may be applicable