Call Centre Agent

Global Recruitment SA; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Job summary

Global Recruitment SA is seeking motivated Student Enrolment Agents for our East London office and remote roles across South Africa. Ideal candidates are target-driven sales professionals who can guide prospective students through course options and enrolment processes.

You will engage with leads, provide course information, and convert inquiries into applications, while meeting enrolment targets. The role combines office-based and remote work with a performance-based CPP remuneration structure.

Qualifications

• 2–3 years' Contact Centre Sales experience.
• Strong verbal and written communication skills.
• Proven ability to work towards and achieve sales targets.
• Proficiency in Microsoft Office and CRM systems.
• Ability to work independently and as part of a team.
• Self-motivated, organised and results-driven.

Responsibilities

• Engage with prospective students through various communication channels.
• Provide information and guidance on available courses and study programmes.
• Assist prospective students in selecting suitable courses based on their needs and career goals.
• Manage and convert leads into successful applications and enrolments.
• Meet and exceed individual and team enrolment targets.
• Maintain accurate records and update CRM databases.
• Ensure compliance with enrolment processes, policies and procedures.
• Deliver professional and positive prospective student experiences.

Skills

Sales experience

CRM systems

Communication skills

Target attainment

Independent work

Team collaboration

Prospecting and lead engagement

Education

Matric certificate or equivalent

Tools

Microsoft Office

CRM systems

Job description

NOW RECRUITING: STUDENT ENROLMENT AGENTS

East London Office-Based & Remote Positions

Are you a confident, target-driven sales professional with a passion for helping people achieve their educational goals?

We are looking for motivated Student Enrolment Agents to join a growing Student Enrolment Department in East London, Eastern Cape.

Locations:

• Office-based positions in East London.

• Remote opportunities available across South Africa, where applicable.

Key Responsibilities:

• Engage with prospective students through various communication channels.

• Provide information and guidance on available courses and study programmes.

• Assist prospective students in selecting suitable courses based on their needs and career goals.

• Manage and convert leads into successful applications and enrolments.

• Meet and exceed individual and team enrolment targets.

• Maintain accurate records and update CRM databases.

• Ensure compliance with enrolment processes, policies and procedures.

• Deliver professional and positive prospective student experiences.

Minimum Requirements:

• Matric certificate or equivalent.

• 2–3 years' Contact Centre Sales experience.

• Strong verbal and written communication skills.

• Proven ability to work towards and achieve sales targets.

• Proficiency in Microsoft Office and CRM systems.

• Ability to work independently and as part of a team.

• Self-motivated, organised and results-driven.

Advantageous:

• Experience within the private education sector.

• Additional sales-related training or qualifications.

Remuneration:

Commission and Production Pay (CPP) – performance-based remuneration structure.

Working Hours:

• Monday – Thursday: 08:00–17:00

• Friday: 08:00–16:00

• Saturday: 09:00–13:00 (last Saturday of each month off)

Start Date: 1 December 2026

Monthly recruitment intakes of approximately 10 successful candidates are anticipated, creating ongoing opportunities for suitable applicants.